Client Login

WWorld Classrld Class DEAF CUSTOMER Experience

find out more

Industries we specialise in

Businesses Businesses

Retailers Retailers

Organisations Organisations

  • Our Service

    What We Do

    terptree is a multi Award winning business with a mission to Change the world for deaf people by revamping the everyday customer experience provided by the biggest UK brands.

    We are the experts in providing a world class deaf customer experience and all of work is focused on helping you attract, serve and retain deaf customers.

    Find Out More
  • Why Is This So

    important now?

    You may be thinking that this isn’t necessary because there aren’t that many deaf people in the UK and they certainly won’t be shopping at your store.  But what if we told you that there are 11 million deaf people in the UK, 150,000 of those being British Sign Language (BSL) users. 

    Believe me, they will be using your services.

    Here are some of the challenges that you will be facing in the current marketplace:

    Find Out More
  • Who Are We

    Our story

    With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.

    terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.

    Find Out More

VICTORIA WILLIAMS

 

Book a Call Book a CALL

Schedule time with me
 

Here's what our
Clients HAVE
TO SAY...

What Clients say

We contacted terptree for a signer to help us out at a Parents Evening.  They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.

We were very happy with the quick prompt service that we received from terptree.  They liaised well between us and the signer. Thank you, we will certainly use terptree again.

Kennet School, Thatcham |

We were introduced to terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.

University of South Wales |

Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.

We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.

Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.

There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.

We highly recommend terptree to anyone needing more than an average BSL interpreter!

Sky Productions (BSkyB) |

“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”

Middlesex University | Sharon Rankin

“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”

“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.

They could interact and enjoy the experience just like everyone else.

“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”

Comic Con | Joanna Waszczuk

We were introduced to Terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.

University of South Wales |

“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support

MOOG | Nicole Rowland

“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”

“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.

HM Courts & Tribunals Services |

We're proud to say we work with...

Shakespeares Globe
Royal Albert Hall
HM Courts and Tribunals service
Houses of parliament
University of Sussex
Hearing dogs for deaf people
Middlesex University

Reasons to
FEEL PROUD

Awards
A SELECTION OF OUR RECENT AWARDS
WE MADE AN APPREANCE ON TerpTree on BBC
Download Our Guide

Download your free e-book

6 ways to attract
(and Retain!)
Deaf Customers

We will collect, use and protect your data in accordance with our Privacy Policy.

Top