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WWorld Classrld Class DEAF CUSTOMER Experience

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  • Our Service

    What We Do

    terptree is a multi Award winning business with a mission to Change the world for deaf people by revamping the everyday customer experience provided by the biggest UK brands.

    We are the experts in providing a world class deaf customer experience and all of work is focused on helping you attract, serve and retain deaf customers.

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  • why the is so

    important now?

    You may be thinking that this isn’t necessary because there aren’t that many deaf people in the UK and they certainly won’t be shopping at your store.  But what if we told you that there are 11 million deaf people in the UK, 150,000 of those being British Sign Language (BSL) users. 

    Believe me, they will be using your services.

    Here are some of the challenges that you will be facing in the current marketplace:

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  • who are we

    Our story

    With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.

    terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.

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VICTORIA WILLIAMS

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Here's what our
Clients HAVE
TO SAY...

What Clients say

I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.

We heard about terptree through a friend and they only had positive things to say, so we decided to use their service

Comic Con | Joanna Waszczuk

The main reason I recommend terptree, is their ‘why’. Most businesses have commercial answers to the questions of ‘why’ they exist and ‘why’ they do what they do. terptree’s answers are deeply personal and their passion and dedication to helping deaf people is clearly seen in their actions. We have developed trust and understanding and for these reasons we foresee working with terptree for the long-term future

Hearing Dogs for deaf people |

Laura told us that because of the benefit the service terptree provides, she sees that they will continue to provide interpreting support to RBLI. “Using terptree helps us engage with our customers if they have communication support needs.

ROYAL BRITISH LEGION INDUSTRIES | Laura

Alasdair told us that he would happily recommend terptree because of the working relationship that has been very quickly established. “We are a small team of seven and have to use commercial suppliers to support our work. We are completely impartial and independent of any political party, and it is vital for us to work with a trusted partner who can give us access to a wider audience. What’s great is that terptree bring a wider social and community dimension to the party, and this is key for us in the work we are doing, and plan to do. to increase engagement with Parliament.”

Houses of Parliament | Alasdair

I would absolutely recommend terptree! Every member of staff that I have spoken to are professional and helpful. We want to do the right thing by our employees, to ensure that they are looked after and comfortable at work. Having terptree providing support at these meetings means we can ensure this is happening

MOOG | Nicole Rowland

Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.  

Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey. 

This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.

Royal Albert Hall | Flo Shroeder

terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.

University of sussex |

Victoria ran face to face deaf awareness training to all of the managers and partners of the farm shop and café at Leckford Estate. This was ran over two nights so that everyone could take part. Before the training was held, some people were apprehensive and some thought they already knew enough. However, at the end of it, everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike

Waitrose Farm |

We're proud to say we've worked with...

Middlesex University
Houses of parliament
HM Courts and Tribunals service
Hearing dogs for deaf people
University of Sussex
Royal Albert Hall
Shakespeares Globe

Reasons to
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Awards
A SELECTION OF OUR RECENT AWARDS
WE MADE AN APPREANCE ON TerpTree on BBC
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