Here is a sample of


It has been a joy partnering with terptree, and we thank you for running such a great programme for our colleagues; the certificate of contribution to sign language has been so positively received.

Helen Hadley, D&I and Employee Experience, Nash Squared

I just wanted to say thanks again for all that you and the team do. It is always a pleasure working with terptree, the communication is great, and it always feels like we are working as a team, which is really valuable (hence why I would prefer to fill any availability through you first!)

Amanda, Notetaker

I would like to say thank you so much for your support with the more challenging students, as other agencies I’ve worked with have not been as supportive!

Specialist Support Professional

I just wanted to say a big thank you for the industry update webinar. I found it so insightful and helpful, and your presentation was very engaging and easy to follow, so a big thank you!

Jasmine Phillips, Specialist Practitioner

terptree is our favourite agency. Everyone there is wonderful, kind, caring, and their ethics are impeccable!

Tom Pearson, BSL Interpreter

Thank you for the great notes and for taking provision, and look forwards to working with you again in September.


I would also like to give our feedback on the service which was really positive, and we will for sure use the service whenever is needed. Thank you for your support and assistance.

Lavinia Silvia, Client

I am assigned to three education agencies (two of which are focused on Deaf support), and I am sincere in saying that you are my favourite agency to work for. Your approach is always polite, personalised and friendly. I have worked for my other Deaf support agency for almost 10 years and in that time, I have never been personally thanked or sent biscuits – this was a lovely gesture, and it made me feel valued. It can be a lonely life out here in remote computer land as we don’t often get the opportunity to meet other agency staff. terptree booking team make my job easier. I know I can ask for your advice and support any time I need it.  So thank you, too, for your hard work. I look forward to continuing to work with you all in the forthcoming academic year.

Louise Timms, SSP

I’ve just clicked send for the invoice for a job I did recently on the portal and I have to say it’s the smoothest and most hassle-free invoicing system I’ve come across with sign language portals!

Anna Haig, RSLI

I’ve been meaning to send you a HUGE thank you for the flowers and voucher you sent after one of my trickier bookings. I’m so sorry it’s taken ages to acknowledge your kindness and express my gratitude. Thank you all so so much for everything you do!

Sumayya Si-Tayeb, BSL Interpreter

First of all, I just wanted to say a BIG ‘Thank you ‘ for all your hard work and the wonderful support I have received from you all at terptree over the past 12 months. It has been an absolute pleasure working for your agency and dealing with such pleasant staff! In anticipation that I can continue to be of service this coming academic year, I have forwarded copies of my updated certificates for insurance.

Louise Timms, SSP

She is an incredibly skilled and experienced interpreter (and lovely to work with) and when discussing becoming a freelancer I offered to introduce her to you as I’ve had nothing but positive experiences working with you.

Kathryn Pearson, BSL Interpreter

All my students are up to date with their notes, completed and wiped from my system. A big thank you for the work this year at the unis; I appreciate it. The new payment system is great and takes so much pressure off payment. I look forward to hearing from you again in September, and I would be keen to continue with the students I have been working with as I am already set up with them. I believe one of the students I was working with is finished – well done to her. What a fantastic achievement on their part.


This is the sign language interpreter (stripes) whom you met on your Veterinary prep day. Apologies for the lateness in sending this over, but I have CC’d the agency that booked me for the event. They have extensive experience in booking interpreters and have a great reputation within the profession. If you need anything, Caroline or Kayla from terptree would be very happy to help I am sure.

BSL Interpreter

I want to say a big thank you for arranging for me an English course and an interpreter for my booking every Thursday. I’m relieved with it and starting fresh with my GCSE until July’s assessment, then A-Level for English. I just want to say a big thank you to terptree staff, who work hard to give me positive opportunities.

Iain Key, Deaf Client

I just wanted to say thank you and let you know how fabulous you (Kayla) and Caroline have been this year. You’re always so friendly, supportive and just amazing to work with. Enjoy your well-deserved break. Merry Christmas!

Charlotte Anderson, BSL Interpreter

Thank you so much. Everyone has been extremely helpful at terptree – you have a lovely team of people, everyone is so friendly. Thank you so much for your help. I really appreciate it and have loved my bookings with terptree so far – hope there are more to come.

Danielle Rennie, BSL Interpreter

I wanted to feedback that the most recent changes to the invoice logging/ remittance system are great. The remittance documents being received are now much clearer and easier to match on this end!

Matthew Williams, TSLI

Thanks so much for your reply. Yes, I have now seen on the online portal about submitting the invoice, so I put that in the reference box. I think I understand now. This is a great system. This means I don’t need to faff around making invoices for each job. I appreciate that.

Suzie Aries, TSLI

I just wanted to say thank you so so much for the beautiful flowers I received from you all. I can’t tell you how much it means to me. So thoughtful of you all. Thank you very much! Honestly, I’m blown away.

Vickie Karlsson, BSL Interpreter

Team terptree, I am so very touched by your email.

So much so I read it out to my husband just now and got a little tearful in the process. I can’t speak highly enough of the staff within Terptree.

Organisations aspire to offer the personal touch and rarely achieve this. I can hand on heart say that you nail this and then some! All contact from your organisation comes from an individual rather than a stiff, pre-selected template from a faceless corporation.

Furthermore, you offer a supreme service, and your organisation is fair.

I have regular work on a part-time basis as an in-house interpreter at a university, and the other half of my week is working through your agency.

terptree is my preferred agency because of my positive experiences working with you all. I am, indeed, thrilled to have qualified, and I, too, am excited to continue working with you.

Communication Professionals

Fantastic event, really enlightening. Thank you all, especially the presentation team.

Marcus Didcock, Head of Site Projects
Williams Racing logo

Today was a fantastic experience and we’re so grateful for your support at terptree for making this possible! Our deaf team member really enjoyed the experience and got a lot out of it and is looking forward to more of the same!  I would like to once more share my thanks and gratitude for everybody’s involvement.

Benjamin Lee, Connect Assist
Connect Assist logo

We contacted terptree for a signer to help us out at a Parents Evening.  They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.

We were very happy with the quick prompt service that we received from terptree.  They liaised well between us and the signer. Thank you, we will certainly use terptree again.

Karen Vousden, SIMS Manager
Kennet school logo terp tree testimonial

The service has been absolutely brilliant! I think terptree is a great service for deaf people and I would like to thank all of the Notetakers who have worked with me.  Thank you for all the extra miles you’ve gone it’s been very appreciated! I shall be recommending your agency when I transfer to my next University!

Deaf Student, Diploma in Art and Design

Just want to say thank you so much for the interpreters provided through terptree this year.
It has been fantastic working with terptree, if I did not understand words or meanings in the lecture – the interpreters explained them to me which I really appreciated.  Looking forward to working with them again in the next term.

Deaf student, Early Childhood Studies
We were introduced to terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.
Ashley Hicks, Senior Disability Officer

We discovered terptree through the student training with us, who knew of the organisation and suggested them as a source of sign language interpreters.

At the time we needed two sign language interpreters to assist with clinical training that was to take place over three days. The student was able to complete the three days of training, and both the student and the facilitators confirmed the training went smoothly. And having the sign language interpreters there enabled her to follow what is quite an intensive training course without any trouble.

terptree were so helpful! Our request was quite last minute but I received a very quick response to my emails, and an interpreter was found at short notice. We would definitely use the service again if and when required.

Vicky Howells, The Tavistock & Portman NHS Foundation Trust
Tavistock and Portman NHS Foundation Trust

Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.

We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.

Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.

There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.

We highly recommend terptree to anyone needing more than an average BSL interpreter!

Thomas Snee

“It is because of the services we can offer through terptree that deaf students are actually able to come here.  They have the ability to access all their classes and attend appointments.  And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”

Sharon Rankin, Disability Officer
Middlesex University logo

“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”

“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.

They could interact and enjoy the experience just like everyone else.

“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”

Joanna Waszczuk, Comic Con
Comic Con

“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support

Marion James, Moog
MOOG logo

“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”

“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.

Debbie Burgess, Reading Court
HM Courts and Tribunals Service - Reading Court logo

“Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.

This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.”

“As this was the first time we had carried out such a project, there was a steep learning curve for everyone involved.

Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey and terptree definitely exceeded our expectations of the support we had commissioned for the prom”.

“Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.

To receive access to deaf awareness tips in the lead up to the event really supported our team in communicating with deaf Prom-goers and the feedback that terptree shared with us was really useful too!”.

Flo Shroeder, Royal Albert Hall
Royal Albert Hall

“We asked Victoria to provide the deaf awareness training to our Partners and were excited for Leckford Farm to be seen as the trial branch and flagship within the Waitrose Group and John Lewis Partnership for rolling out this training”.

“the training not only met but exceeded our expectations. We loved the way Victoria put everyone at ease, explaining what she was going to cover from the outset. She has a lovely presence and we all really appreciated the role-play she got us to do. We have all worked as a team for a number of years, so we were all really confident in doing this, and this put us at ease from the start.”

Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.”

“What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”

Kevin Taylor, Waitrose

“Since the audit, and with terptree’s support, we have carried out BSL Synopsis Workshops and expanded our work with deaf actors, film makers and directors.

​We work with terptree to support everything other than interpreting our performances, which are carried out by our longstanding provider. While we continue to work on improving deaf access, with an upcoming focus on tours, we would not be able to employ deaf actors without the interpreter support we get.”

“We’re over the moon about working with Victoria and the team at terptree. Their expertise means they are uniquely placed to properly understand the needs of deaf people, and are very generous in sharing their knowledge and insights with us. Our whole deaf customers experience is now well on the way to becoming the best it can be – and that is down to our relationship and the work we’ve done with terptree. Thanks guys!”

David Bellwood, Shakespeare’s Globe
Shakespeares Globe

“Victoria got in touch with our team to find out more about how Parliament works. After these initial discussions and session to the terptree team, Victoria spent some time with the Accessibility Team at the Houses of Parliament, offering support and guidance on how to make Parliament accessible for deaf people.

We are currently working on a joint project to create information about Parliament in BSL. Victoria is one passionate individual who is driven by making a change in the world and the project that we are working on together will definitely do that.”

Alasdair MacKenzie, Houses of Parliament
Houses of Parliament logo

“terptree have been our chosen provider of BSL interpreters for many years. The personal service they provide helps us meet the varied needs of our clients.

A lot of our work is very personal and we trust terptree to work alongside us in providing the most suitable communication support for our clients”

Andrew James, Hearing Dogs for deaf people
Hearing dogs for deaf people logo

“Using terptree helps us to engage our customers if they have communication support needs. By using an agency such as terptree it helps us to ensure communication flows effectively. We have used terptree on an ad hoc basis since 2011.

Terptree provide an efficient, quick and reliable service, it’s easy to engage with them and they are always responsive to our needs.”

Laura Prentice, RBLI

“As terptree are an established agency who have given us consistency in their provision during the five-plus years we have worked with them, they have got to know us, and can, therefore, bring this knowledge in the support that they provide our students.”

Teresa Stone, University of Sussex
University of Sussex logo

The notetaking is great and I really appreciate all the help.

My Notetaker is very flexible and generally has the notes back to me within a couple of days.

Notetaking student

“terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.”

Raena Raja, National Deaf Children’s Society (NDCS)

“The interpreter was very successful in interpreting the meeting and I must pass on our thanks to you for supplying an interpreter at short notice who has proved to be very competent with coping with the ‘unknown’ in an unfamiliar environment.”

Noreen Calnan, AMEC Foster Wheeler

It has been an absolute pleasure working with you and your team.
Your efficiency in in booking and providing support for our student has been excellent.

Your professional approach and dedication to offer a great service is highly valued.

Fozya Asad, The Royal Central School of Speech & Drama
The Royal Central School and Speech and Drama

“I would like to say what a wonderful visit we had to Windsor castle today, the interpreter was fantastic which ensured my mum kept up with everything & I could relax and take it all in”

“It was terptree talking to the right, well informed member of staff that supported this happening. Thank you for a wonderful day with our Interpreter and thanks terptree for your support and assistance.”

Customer on an accessible tour at Windsor Castle, Royal Collection Trust
Royal Collection Trust logo

“Our client thought the standard of interpreting provided was great, they were really happy with the support provided. The booking process was straight forward and easy. We will very likely book support through terptree again”

Jeff Rowlings – Shape Arts

“We will definitely book support with terptree again, placing a booking was really good and the client loved the support and thought the interpreter was fantastic!”

Imogen Lawry – Cockpit Arts

Everything is going well, with the notes and turnaround times being great.

Notetaking student

“We have worked with terptree for around 3 years as a main agency for providing BSL interpreters for students and we have always found them to be very professional, prompt and very helpful. They are an organisation that we appreciate working with.
“They are great at letting the University know what is going on. They make a booking once we have requested it and always come back to us. The response that you get back from the office is really helpful. I would absolutely recommend terptree to other Universities as they are the best interpreting agency I have worked with”

Pauline Melham, University of Roehampton
University of Roehampton logo

“Victoria and terptree provided an excellent service including training, consultation and translation of exhibition film and audio.

I set terptree quite a challenge in translating the emotionally and politically sensitive, and often technical content of the National Army Museum’s latest special exhibition, Unseen Enemy.
terptree more than rose to the challenge, their service being conscientious, comprehensive, intelligent and good value for money. I highly recommend them.”

Charlotte Churchill, National Army Museum

The interpreters that I had were really useful and I benefited from them greatly. The positioning was perfect as it allowed me to lip read the speaker and also look over to the interpreters when I could not catch things or if the speaker turned around or moved about too much. These particular interpreters were brilliant.

Deaf member of staff, Vodafone
Vodafone logo

Really enjoyed the training, given me lots to think about for the future. In terms of how they can improve our offering.

Peter Bain, Theatre Royal, Dumfries

The training was definitely useful and got me really thinking of things from a different perspective.

Helen Tovey, Unicorn Theatre

Really useful, particularly the online real-life example.

Roberta Hammond, Norwich Playhouse

Found the training really useful and access is something we really want to improve upon

Gaelle Cottan, Trafalgar Studios

Really loved the presentation, fantastic and very engaging and great to view things from a customer’s perspective. Loved the personal stories and real-life scenarios-made it feel very real.

I feel like I learned loads, and it was presented in a clear, relatable and really engaging way. I think there are definitely things that we can implement off the back of this, even though we are not based at a specific theatre venue. Inclusivity is at the heart of everything we do, but it is a journey, and there are always more and better ways to include people!

One of the most useful aspects of the session for me was understanding a bit more about the Deaf Community, the terminology and culture around BSL and deafness. I thought this part of the webinar was clear, accessible, and also engaging. The poem by the deaf child added a real human element, which I loved

Jasmin Tucker, Shakespeare’s School Foundation

I found the training very interesting, particularly to look at things from a customer’s point of view and look at some of the things that can be easily forgotten. This training made me realise that we do some things really well but perhaps not others along with the importance of subtitles.

Rosie Foster, Rose Theatre, Kingston

Thought the course was really well put together and structured, making it an on-line course was great for accessibility.

James DuBois, Theatre Royal Brighton

Found online training very insightful and engaging. Got me looking at our own website to check its accessibility and where we could make improvements.

Joanna Wiege, Chichester Festival Theatre

I found the session very useful. The length was good and the content and structure very relevant.
It was useful to find out that the Mercury Theatre website in my opinion, is very good at advertising access and performances for the deaf audience are clear and easy to find.

Andy Meakin, Mercury Theatre