“terptree have been our chosen provider of BSL interpreters for many years. The personal service they provide helps us meet the varied needs of our clients.

A lot of our work is very personal and we trust terptree to work alongside us in providing the most suitable communication support for our clients”

Fantastic event, really enlightening. Thank you all, especially the presentation team.

It has been a joy partnering with terptree, and we thank you for running such a great programme for our colleagues; the certificate of contribution to sign language has been so positively received.

“We asked Victoria to provide the deaf awareness training to our Partners and were excited for Leckford Farm to be seen as the trial branch and flagship within the Waitrose Group and John Lewis Partnership for rolling out this training”.

“the training not only met but exceeded our expectations. We loved the way Victoria put everyone at ease, explaining what she was going to cover from the outset. She has a lovely presence and we all really appreciated the role-play she got us to do. We have all worked as a team for a number of years, so we were all really confident in doing this, and this put us at ease from the start.”

Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.”

“What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”

Thank you for the great notes and for taking provision, and look forwards to working with you again in September.

Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.

We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.

Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.

There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.

We highly recommend terptree to anyone needing more than an average BSL interpreter!

“Using terptree helps us to engage our customers if they have communication support needs. By using an agency such as terptree it helps us to ensure communication flows effectively. We have used terptree on an ad hoc basis since 2011.

Terptree provide an efficient, quick and reliable service, it’s easy to engage with them and they are always responsive to our needs.”

terptree is our favourite agency. Everyone there is wonderful, kind, caring, and their ethics are impeccable!

“terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.”

I want to say a big thank you for arranging for me an English course and an interpreter for my booking every Thursday. I’m relieved with it and starting fresh with my GCSE until July’s assessment, then A-Level for English. I just want to say a big thank you to terptree staff, who work hard to give me positive opportunities.

Today was a fantastic experience and we’re so grateful for your support at terptree for making this possible! Our deaf team member really enjoyed the experience and got a lot out of it and is looking forward to more of the same!  I would like to once more share my thanks and gratitude for everybody’s involvement.

We contacted terptree for a signer to help us out at a Parents Evening.  They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.

We were very happy with the quick prompt service that we received from terptree.  They liaised well between us and the signer. Thank you, we will certainly use terptree again.

The service has been absolutely brilliant! I think terptree is a great service for deaf people and I would like to thank all of the Notetakers who have worked with me.  Thank you for all the extra miles you’ve gone it’s been very appreciated! I shall be recommending your agency when I transfer to my next University!

I would also like to give our feedback on the service which was really positive, and we will for sure use the service whenever is needed. Thank you for your support and assistance.

We discovered terptree through the student training with us, who knew of the organisation and suggested them as a source of sign language interpreters.

At the time we needed two sign language interpreters to assist with clinical training that was to take place over three days. The student was able to complete the three days of training, and both the student and the facilitators confirmed the training went smoothly. And having the sign language interpreters there enabled her to follow what is quite an intensive training course without any trouble.

terptree were so helpful! Our request was quite last minute but I received a very quick response to my emails, and an interpreter was found at short notice. We would definitely use the service again if and when required.

I’ve just clicked send for the invoice for a job I did recently on the portal and I have to say it’s the smoothest and most hassle-free invoicing system I’ve come across with sign language portals!

“terptree have provided us with a lot of support for very high level meetings. They have been flexible with changing priorities and timing and worked to provide us with the most suitable interpreters for the work we were doing. We use terptree whenever we can and we know that we will always get a high quality, consistent service from them.

“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support

“Victoria got in touch with our team to find out more about how Parliament works. After these initial discussions and session to the terptree team, Victoria spent some time with the Accessibility Team at the Houses of Parliament, offering support and guidance on how to make Parliament accessible for deaf people.

We are currently working on a joint project to create information about Parliament in BSL. Victoria is one passionate individual who is driven by making a change in the world and the project that we are working on together will definitely do that.”

I wanted to feedback that the most recent changes to the invoice logging/ remittance system are great. The remittance documents being received are now much clearer and easier to match on this end!

“It is because of the services we can offer through terptree that deaf students are actually able to come here.  They have the ability to access all their classes and attend appointments.  And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”

Just want to say thank you so much for the interpreters provided through terptree this year.
It has been fantastic working with terptree, if I did not understand words or meanings in the lecture – the interpreters explained them to me which I really appreciated.  Looking forward to working with them again in the next term.

“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”

“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.

“As ever, the Interpreter was brilliant in interpreting for my team meeting with our guest. Although the meeting was a “Catch Up” type of meeting which is very informal, there was a brief technical presentation to which the Interpreter was excellent at ensuring that I received all the information. She took the time to chat with my manager and manager’s manager to get an overview of the meeting before we went ahead. Her relaxed approach was great for our team and showed an interest in importing/exporting which showed in her signing”

I just wanted to say thank you and let you know how fabulous you (Kayla) and Caroline have been this year. You’re always so friendly, supportive and just amazing to work with. Enjoy your well-deserved break. Merry Christmas!

“Since the audit, and with terptree’s support, we have carried out BSL Synopsis Workshops and expanded our work with deaf actors, film makers and directors.

​We work with terptree to support everything other than interpreting our performances, which are carried out by our longstanding provider. While we continue to work on improving deaf access, with an upcoming focus on tours, we would not be able to employ deaf actors without the interpreter support we get.”

“We’re over the moon about working with Victoria and the team at terptree. Their expertise means they are uniquely placed to properly understand the needs of deaf people, and are very generous in sharing their knowledge and insights with us. Our whole deaf customers experience is now well on the way to becoming the best it can be – and that is down to our relationship and the work we’ve done with terptree. Thanks guys!”

“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”

“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.

They could interact and enjoy the experience just like everyone else.

“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”

“We have been working with terptree for a number of years now and they are always on hand to provide support at our team meetings for a deaf member of staff. This allows them to access important training and team meetings. We never have any problem booking, even at the last minute and the team are always on hand to offer advice when needed. We particularly love the fact that they use our preferred interpreters where they can, so there is consistency in the support we get

“We worked with terptree for three-years as they provided support for a deaf teacher, whether it was in the classroom, at open evenings or at teacher training and at in-set days. terptree have always gone above and beyond in providing support from a team of preferred interpreters. The team are a pleasure to deal with and the interpreters are of the highest standard

I would like to say thank you so much for your support with the more challenging students, as other agencies I’ve worked with have not been as supportive!

“Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.

This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.”

“As this was the first time we had carried out such a project, there was a steep learning curve for everyone involved.

Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey and terptree definitely exceeded our expectations of the support we had commissioned for the prom”.

“Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.

To receive access to deaf awareness tips in the lead up to the event really supported our team in communicating with deaf Prom-goers and the feedback that terptree shared with us was really useful too!”.

“The interpreter was very successful in interpreting the meeting and I must pass on our thanks to you for supplying an interpreter at short notice who has proved to be very competent with coping with the ‘unknown’ in an unfamiliar environment.”

I just wanted to say thanks again for all that you and the team do. It is always a pleasure working with terptree, the communication is great, and it always feels like we are working as a team, which is really valuable (hence why I would prefer to fill any availability through you first!)

“As terptree are an established agency who have given us consistency in their provision during the five-plus years we have worked with them, they have got to know us, and can, therefore, bring this knowledge in the support that they provide our students.”

I found the whole session very interesting, helpful and informative.
Learning some BSL signs that we can use in our workplace and also in the Nursery environment
Fantastic to learn about deaf peoples needs and access to Sign Language Interpreters.

I just wanted to say a big thank you for the industry update webinar. I found it so insightful and helpful, and your presentation was very engaging and easy to follow, so a big thank you!

It has been an absolute pleasure working with you and your team.
Your efficiency in in booking and providing support for our student has been excellent.

Your professional approach and dedication to offer a great service is highly valued.

“You have been a lifesaver at such short notice considering we have been looking for the last 5 weeks!
“Thank you muchly for your help with identifying an interpreter for us at short notice: I really do appreciate the work it saved me

“I would like to say what a wonderful visit we had to Windsor castle today, the interpreter was fantastic which ensured my mum kept up with everything & I could relax and take it all in”

“It was terptree talking to the right, well informed member of staff that supported this happening. Thank you for a wonderful day with our Interpreter and thanks terptree for your support and assistance.”

I’ve been meaning to send you a HUGE thank you for the flowers and voucher you sent after one of my trickier bookings. I’m so sorry it’s taken ages to acknowledge your kindness and express my gratitude. Thank you all so so much for everything you do!

“Our client thought the standard of interpreting provided was great, they were really happy with the support provided. The booking process was straight forward and easy. We will very likely book support through terptree again”

I really enjoyed finding out about deaf peoples needs when it comes to communicating.
The whole training session was interesting and informative – very useful.
The fact that the session was fun, this made it easier to learn, I loved learning the signs for words.

I found it really interesting to find out about how challenging lipreading is.
The hints and tips about using a Sign Language Interpreter were really useful.
I found the whole session really interesting and learnt a lot.

I just wanted to say thank you so so much for the beautiful flowers I received from you all. I can’t tell you how much it means to me. So thoughtful of you all. Thank you very much! Honestly, I’m blown away.

“We will definitely book support with terptree again, placing a booking was really good and the client loved the support and thought the interpreter was fantastic!”

Everything is going well, with the notes and turnaround times being great.

Thanks so much for your reply. Yes, I have now seen on the online portal about submitting the invoice, so I put that in the reference box. I think I understand now. This is a great system. This means I don’t need to faff around making invoices for each job. I appreciate that.

The service that you provided was fantastic, partly thanks to such skilful Sign Language Interpreters! Both interpreters adapted to our needs very well and they made allowances for the speech to text reporters too. So thank you!”

“I was delighted with the Interpreter – she was excellent, and I’d be grateful if you could pass on the positive feedback to her

Team terptree, I am so very touched by your email.

So much so I read it out to my husband just now and got a little tearful in the process. I can’t speak highly enough of the staff within Terptree.

Organisations aspire to offer the personal touch and rarely achieve this. I can hand on heart say that you nail this and then some! All contact from your organisation comes from an individual rather than a stiff, pre-selected template from a faceless corporation.

Furthermore, you offer a supreme service, and your organisation is fair.

I have regular work on a part-time basis as an in-house interpreter at a university, and the other half of my week is working through your agency.

terptree is my preferred agency because of my positive experiences working with you all. I am, indeed, thrilled to have qualified, and I, too, am excited to continue working with you.

Thought the course was useful-particularly the online topic.”

“We have worked with terptree for around 3 years as a main agency for providing BSL interpreters for students and we have always found them to be very professional, prompt and very helpful. They are an organisation that we appreciate working with.
“They are great at letting the University know what is going on. They make a booking once we have requested it and always come back to us. The response that you get back from the office is really helpful. I would absolutely recommend terptree to other Universities as they are the best interpreting agency I have worked with”

“Victoria and terptree provided an excellent service including training, consultation and translation of exhibition film and audio.

I set terptree quite a challenge in translating the emotionally and politically sensitive, and often technical content of the National Army Museum’s latest special exhibition, Unseen Enemy.
terptree more than rose to the challenge, their service being conscientious, comprehensive, intelligent and good value for money. I highly recommend them.”

The interpreters that I had were really useful and I benefited from them greatly. The positioning was perfect as it allowed me to lip read the speaker and also look over to the interpreters when I could not catch things or if the speaker turned around or moved about too much. These particular interpreters were brilliant.

I am assigned to three education agencies (two of which are focused on Deaf support), and I am sincere in saying that you are my favourite agency to work for. Your approach is always polite, personalised and friendly. I have worked for my other Deaf support agency for almost 10 years and in that time, I have never been personally thanked or sent biscuits – this was a lovely gesture, and it made me feel valued. It can be a lonely life out here in remote computer land as we don’t often get the opportunity to meet other agency staff. terptree booking team make my job easier. I know I can ask for your advice and support any time I need it.  So thank you, too, for your hard work. I look forward to continuing to work with you all in the forthcoming academic year.

Really enjoyed the training, given me lots to think about for the future. In terms of how they can improve our offering.

The Session helped me think about communicating more effectively with deaf people.

I found the training very useful as it highlights the challenges for deaf people communicating, even in terms of lipreading and the importance of holding eye contact.

Thank you so much. Everyone has been extremely helpful at terptree – you have a lovely team of people, everyone is so friendly. Thank you so much for your help. I really appreciate it and have loved my bookings with terptree so far – hope there are more to come.

The training was definitely useful and got me really thinking of things from a different perspective.

I enjoyed learning that technical language can be adapted to work in sign language.
What really had an impact on me, was that it doesn’t need to be perfect, as long as it gets the message across that is the main thing.
A very informative session delivered in a very light-hearted and relaxed way.