We contacted terptree for a signer to help us out at a Parents Evening. They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.
We were very happy with the quick prompt service that we received from terptree. They liaised well between us and the signer. Thank you, we will certainly use terptree again.
Karen Vousden, SIMS Manager
Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.
We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.
Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.
There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.
We highly recommend terptree to anyone needing more than an average BSL interpreter!
“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.
I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”
Ashley Hicks, University of Cardiff
“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”
“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.
They could interact and enjoy the experience just like everyone else.
“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”
Joanna Waszczuk, Comic Con
We were introduced to Terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.
Sharon Rankin, Middlesex University
“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support
Marion James, Moog
“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”
“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.
Debbie Burgess, Reading Court
“Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.
This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.”
“As this was the first time we had carried out such a project, there was a steep learning curve for everyone involved.
Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey and terptree definitely exceeded our expectations of the support we had commissioned for the prom”.
“Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.
To receive access to deaf awareness tips in the lead up to the event really supported our team in communicating with deaf Prom-goers and the feedback that terptree shared with us was really useful too!”.
Flo Shroeder, Royal Albert Hall
“We asked Victoria to provide the deaf awareness training to our Partners and were excited for Leckford Farm to be seen as the trial branch and flagship within the Waitrose Group and John Lewis Partnership for rolling out this training”.
“the training not only met but exceeded our expectations. We loved the way Victoria put everyone at ease, explaining what she was going to cover from the outset. She has a lovely presence and we all really appreciated the role-play she got us to do. We have all worked as a team for a number of years, so we were all really confident in doing this, and this put us at ease from the start.”
Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.”
“What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”
Kevin Taylor, Waitrose
“Since the audit, and with terptree’s support, we have carried out BSL Synopsis Workshops and expanded our work with deaf actors, film makers and directors.
We work with terptree to support everything other than interpreting our performances, which are carried out by our longstanding provider. While we continue to work on improving deaf access, with an upcoming focus on tours, we would not be able to employ deaf actors without the interpreter support we get.”
“We’re over the moon about working with Victoria and the team at terptree. Their expertise means they are uniquely placed to properly understand the needs of deaf people, and are very generous in sharing their knowledge and insights with us. Our whole deaf customers experience is now well on the way to becoming the best it can be – and that is down to our relationship and the work we’ve done with terptree. Thanks guys!”
David Bellwood, Shakespeare’s Globe