Interpreting and Translation

Interpreting and
Translation

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What we do

Services we provide

How it works?

Who we work with?

Benefits

Free Guide

What we do

Deaf people are very diverse, with different levels of hearing loss and ways they like to communicate. Many professionals help deaf people communicate, like British Sign Language (BSL) interpreters and notetakers, but it can be confusing to know what they all do.

Our team can help you understand the different types of communication professionals and find the right one for a specific deaf person. All the professionals we work with are qualified, experienced, and registered with a professional organization. They’ve also passed background checks, have insurance, and regularly update their skills.

We support our team and give them in-depth training so they can provide the best possible experience for both deaf and hearing people. Our CEO, Victoria, is a qualified BSL interpreter, which gives us valuable insight into the booking process from all angles.

We’re dedicated to exceeding your expectations. We do this by talking openly with you and getting your feedback throughout the booking process.

Services we provide

Our expert team have a wealth of experience and are on hand to answer any questions you have about booking communication support to communicate with a deaf person.

BSL Interpreting

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British Sign Language (BSL) Interpreters enable communication between deaf and hearing people. This is crucial for those people who use BSL as their first or preferred language.

Electronic Notetaker

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Provides comprehensive summary notes at a meeting, conference and also at University lectures, presentations or seminars.

Specialist Support Professional (SSP)

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A 1-2-1 service to support deaf students to plan their workload, structure and prepare for assignments and will also support with English use in written work.

BSL Translation and Captioning

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Translation and captioning for any pre-recorded material, to make it accessible for deaf people. Captioning is also useful for other disabled audiences and for those whom English is a second language.

Speech to Text Reporters (STTR)

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STTR’s listen to speech and transcribe the text verbatim in a live environment using a specialist keyboard. The text is displayed on a screen at 200-300 words per minute.

Interpreter for Deafblind people

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Deafblind people have different needs and preferences when it comes to communication. Interpreters can work in a hands-on manner, signing on the Deafblind persons’ hands. For those with Ushers, the Interpreter would produce BSL in a smaller signing space to work within the Deafblind persons’ field of vision.

Deaf Interpreter/
Translator

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Deaf Interpreters are native, first language BSL users. They use their years of experience to produce BSL in a way that is understood more clearly by deaf people. They also translate from written text/English to BSL.

Lipspeaker

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A Lipseaker is a hearing person who has been professionally trained to be easy to lipread. They provide communication support for a deaf person by using spoken language and lipreading.

How it works?

Just contact our team and tell us what you need – it’s that simple! Seriously!

Here’s the information we’ll need from you:

Details about your event, meeting, or booking
Start and end times
Full address, including postcode
Number of people attending
Any extra details – for example, will a hearing person be presenting? Will deaf people be asking questions?

If you’re unsure which type of communication professional you need, our team can help.

Once we have this information, we’ll check the availability of our communication professionals.

We’ll work closely with you throughout the process, focusing on your needs. Our goal is to find the best communication professional for you, making communication easy for everyone.

Whenever possible, we’ll assign the same communication professional(s) to your projects. This helps build rapport and makes future bookings smoother.

We use an online booking system called terptree. You can track your booking’s progress from start to finish on the system.

You’ll get an email confirmation once a communication professional is booked, and you can also log in to terptree for full booking details.

After confirmation, we’ll ask you to provide any materials the professional can use to prepare. This might include meeting notes, interview questions, agendas, slides, or seminar notes. We’ll share these materials with the professional in advance so they can be fully prepared.

Who we work with?

Businesses providing access for deaf customers
Businesses who employ deaf people

Universities
Deaf people through Access to Work

Benefits

Nationwide
Coverage

Work in all
service sectors

Fully qualified and registered Communications Professionals

Providing interpreting services since 2006

Remove communication barrier between deaf and hearing people

Seamless booking
process

Free Guide

Are you a
Communication Professional?

Click here to work with us

“Victoria and terptree provided an excellent service including training, consultation and translation of exhibition film and audio. terptree more than rose to the challenge, their service being conscientious, comprehensive, intelligent and good value for money. I highly recommend them.”

Charlotte ChurchillNational Army Museum

Really loved the presentation, fantastic and very engaging and great to view things from a customer’s perspective. Loved the personal stories and real-life scenarios-made it feel very real. I feel like I learnt loads, and it was presented in a clear, relatable and really engaging way. I think there are definitely things that we can implement off the back of this. Inclusivity is at the heart of everything we do, but it is a journey, and there are always more and better ways to include people! One of the most useful aspects of the session for me was understanding a bit more about the Deaf Community, the terminology and culture around BSL and deafness.

Jasmin TuckerShakespeare’s School

I found the training very interesting, particularly to look at things from a customer’s point of view and look at some of the things that can be easily forgotten. This training made me realise that we do some things really well but perhaps not others along with the importance of subtitles.

Rosie FosterRose Theatre, Kingston

The training was definitely useful and got me really thinking of things from a different perspective.

Helen ToveyUnicorn Theatre

I enjoyed learning that technical language can be adapted to work in sign language. What really had an impact on me, was that it doesn’t need to be perfect, as long as it gets the message across that is the main thing. A very informative session delivered in a very light-hearted and relaxed way.

RM Education

I found it really interesting to find out about how challenging lipreading is. The hints and tips about using a Sign Language Interpreter were really useful. I found the whole session really interesting and learnt a lot.

Bracknell Forest Council

I really enjoyed finding out about deaf peoples needs when it comes to communicating. The whole training session was interesting and informative – very useful. The fact that the session was fun, this made it easier to learn, I loved learning the signs for words.

AMEC Foster Wheeler

I found the whole session very interesting, helpful and informative. Learning some BSL signs that we can use in our workplace and also in the Nursery environment Fantastic to learn about deaf peoples needs and access to Sign Language Interpreters.

Mama Bear's Day Nursery

This course was well paced, very informative and helped me further understand the issues.” “I like the course as it gave me a great insight in understanding from a deaf person’s perspective. I hadn’t realised that lipreading was quite as difficult and it will give me a much better understanding in the future.” “That was a really useful and informative course that was tailored to our needs. We had a really fun time; the time just flew by and I think that we have all really learnt a lot.

HMRC

The Session helped me think about communicating more effectively with deaf people. I found the training very useful as it highlights the challenges for deaf people communicating, even in terms of lipreading and the importance of holding eye contact.

West Berkshire Council

“the training not only met but exceeded our expectations. Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.” “What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”

Kevin TaylorWaitrose

Super training! Just right. I have already used some signing with our deaf team member and he is teaching/reminding me of more phrases. I really enjoyed your course, I know that my colleagues did too. I could also see the effect that this will have on our deaf staff member merely by his reaction in our meeting afterwards. Found the course very helpful and the content of the course very applicable to our needs.

Mott MacDonald

“The training terptree delivered to our front-line colleagues has helped them to communicate more effectively with our deaf customers and to ensure that these customers receive the same high level of service. Working with terptree was a great example of expert collaboration. They were able to demonstrate flexibility and help us achieve what was needed by using their expertise in the requirements of the deaf community while integrating with the broader training programs we already have in place. I would be happy to recommend them as experts in the field of hearing loss and deafness.