Deaf Customer Experience
(DCX)
We offer a range of services and products designed to improve deaf customer experience and accessibility for businesses. These include:
Deaf Customer Experience Consulting: We collaborate with businesses to analyze their current service offerings for deaf customers, identify areas for improvement, and develop strategies to create a world-class experience. This includes understanding the business’s priorities and aligning deaf customer service goals with overall business strategy.
Deaf Awareness Training: We educate teams on deaf culture, communication preferences, and the challenges faced by deaf individuals, fostering empathy and understanding for effective interactions
British Sign Language (BSL) Training: We provide practical BSL training, from basic greetings to more complex communication, enabling teams to directly engage with deaf individuals in their preferred language.
Accessibility Consulting: We help businesses make specific processes, customer journeys, and other aspects of their operations accessible to deaf people.
Customer Service Training: We develop and implement training programs focused on improving customer service for deaf customers.
Customer Experience Project Support: We assist businesses with specific customer experience projects aimed at enhancing accessibility and inclusivity for deaf customers.
Strategic Consulting: We offer expert advice and guidance on strategic initiatives related to deaf customer experience and accessibility.
Essentially, we provide consulting, training, and support to help businesses understand, engage with, and better serve their deaf customers and employees.
In the UK, 18 million people are deaf or have some level of hearing loss. Unfortunately, most businesses don’t serve this group well. Understanding what creates an excellent experience for deaf customers will help your business take the right steps to provide it. These steps will make deaf customers feel understood and give them a personalized service and brand experience.
We’ll work closely with your team to understand how you currently serve deaf or hard-of-hearing customers throughout your business. First, we’ll get to know your company and its priorities. We’ll discuss your goals for serving deaf customers and make sure these goals align with your overall business strategy. Then, we’ll combine this understanding with our expertise in deaf customer experience to pinpoint areas for improvement. We’ll clearly show you where the gaps are, explain their impact on your deaf customers, and discuss solutions. Often, small and inexpensive changes can make a huge difference for both your business and your deaf customers.
For example, we might help you make a specific process or customer journey accessible to deaf people, create and implement customer service training, work on a particular customer experience project, or share our expertise on a strategic initiative. We’re here to support you with any project, big or small.
We work with CX Managers, Teams, Director and C suite level.
- Customer Experience/Service Managers
- Head of Customer Experience/Customer Experience Directors
- Customer Service teams
- Accessibility teams
Increased
sales
Improved Customer
Loyalty
Better serve current deaf customers
Provides a focus
on inclusion
Desirable press
coverage
Social impact on your brand’s reputation
British Airways
Case Study
Legal & General
Case Study
Houses of Parliament
Case Study
