Interpreting and Translation

Interpreting and
Translation

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What we do

Services we provide

How it works?

Who we work with?

Benefits

Free Guide

What we do

The deaf community is extremely diverse with ranges of hearing loss and preferences when it comes to communication.

There are many different types of Communication Professionals including British Sign Language (BSL) Interpreters, Notetakers and so on, who support deaf people, it can be difficult to know exactly what they do or how they work.

Our expert team are here to educate you on the different types of Communication Professionals available and source the most suitable for the deaf person.

All Communication Professionals that we work with are trained, qualified and experienced individuals who are registered to a professional body, have DBS clearance, Professional Indemnity Insurance and undertake regular training to keep their skills relevant.

We provide regular support and guidance to our team and equip them with immersive training to provide deaf and hearing people with the best possible experience.

Victoria, CEO at terptree, is also a Qualified BSL Interpreter, which helps our team understand the booking from all perspectives.

Our commitment to you is to go above and beyond your expectations. This is achieved through open feedback and discussion throughout the booking.

Services we provide

Our expert team have a wealth of experience and are on hand to answer any questions you have about booking communication support to communicate with a deaf person.

BSL Interpreting

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British Sign Language (BSL) Interpreters enable communication between deaf and hearing people. This is crucial for those people who use BSL as their first or preferred language.

Electronic Notetaker

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Provides comprehensive summary notes at a meeting, conference and also at University lectures, presentations or seminars.

Speech to Text Reporters (STTR)

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STTR’s listen to speech and transcribe the text verbatim in a live environment using a specialist keyboard. The text is displayed on a screen at 200-300 words per minute.

Lipspeaker

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A Lipseaker is a hearing person who has been professionally trained to be easy to lipread. They provide communication support for a deaf person by using spoken language and lipreading.

Interpreter for Deafblind people

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Deafblind people have different needs and preferences when it comes to communication. Interpreters can work in a hands-on manner, signing on the Deafblind persons’ hands. For those with Ushers, the Interpreter would produce BSL in a smaller signing space to work within the Deafblind persons’ field of vision.

Deaf Interpreter/
Translator

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Deaf Interpreters are native, first language BSL users. They use their years of experience to produce BSL in a way that is understood more clearly by deaf people. They also translate from written text/English to BSL.

Captioning

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Captioning for any pre-recorded material, to make it accessible for deaf people. Captioning is also useful for other disabled audiences and for those whom English is a second language.

Specialist Support Professional (SSP)

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A 1-2-1 service to support deaf students to plan their workload, structure and prepare for assignments and will also support with English use in written work.

How it works?

You simply get in touch with our expert team, tell us what you need and we deliver!
No, seriously 😉 that’s it!

All we need is:

* Details of your event/meeting/booking

* Start and end times

* Location, full address including postcode

* Number of participants

* Any additional information that we need to know – for example, will there be a hearing person presenting from the stage? Will there be deaf people in the audience, asking questions?

If at this point, you are still not sure which type of Communication Professional, our team can advise.

Once we have all of this information, our team reaches out to our Communication Professionals and seeks availability.

Our work is in partnership with you. Throughout the entire process, you will be our focus. Ensuring you are provided with the Communication Professionals who are the best fit for you. Making it easy for both the deaf and hearing people

Where possible, you will be assigned the same Communication Professional(s) for each project we work on together. By doing so, it will allow you all to build rapport and ensure that subsequent bookings run smoothly.

All your bookings are placed on terptree online which is our online booking system. This allows you to see the progress of your booking from acceptance through to booking.

You will receive a confirmation via email once your Communication Professional has been booked and you can also log into terptree online to see the full details of the booking.

Once the booking has been confirmed, we will then ask for materials that the Communication Professional can use to the preparation for the booking. This could be previous meeting notes, interview questions, conference agenda, presentation slides, or seminar notes.

These are then shared beforehand so the Professional can prepare and provide the best possible service.

Who we work with?

Businesses providing access for deaf customers
Businesses who employ deaf people

Universities
Deaf people through Access to Work

Benefits

Nationwide
Coverage

Work in all
service sectors

Fully qualified and registered Communications Professionals

Providing interpreting services since 2006

Remove communication barrier between deaf and hearing people

Seamless booking
process

Free Guide

Are you a
Communication Professional?

Click here to work with us

“Victoria and terptree provided an excellent service including training, consultation and translation of exhibition film and audio. terptree more than rose to the challenge, their service being conscientious, comprehensive, intelligent and good value for money. I highly recommend them.”

Charlotte ChurchillNational Army Museum

Really loved the presentation, fantastic and very engaging and great to view things from a customer’s perspective. Loved the personal stories and real-life scenarios-made it feel very real. I feel like I learnt loads, and it was presented in a clear, relatable and really engaging way. I think there are definitely things that we can implement off the back of this. Inclusivity is at the heart of everything we do, but it is a journey, and there are always more and better ways to include people! One of the most useful aspects of the session for me was understanding a bit more about the Deaf Community, the terminology and culture around BSL and deafness.

Jasmin TuckerShakespeare’s School

I found the training very interesting, particularly to look at things from a customer’s point of view and look at some of the things that can be easily forgotten. This training made me realise that we do some things really well but perhaps not others along with the importance of subtitles.

Rosie FosterRose Theatre, Kingston

The training was definitely useful and got me really thinking of things from a different perspective.

Helen ToveyUnicorn Theatre

I enjoyed learning that technical language can be adapted to work in sign language. What really had an impact on me, was that it doesn’t need to be perfect, as long as it gets the message across that is the main thing. A very informative session delivered in a very light-hearted and relaxed way.

RM Education

I found it really interesting to find out about how challenging lipreading is. The hints and tips about using a Sign Language Interpreter were really useful. I found the whole session really interesting and learnt a lot.

Bracknell Forest Council

I really enjoyed finding out about deaf peoples needs when it comes to communicating. The whole training session was interesting and informative – very useful. The fact that the session was fun, this made it easier to learn, I loved learning the signs for words.

AMEC Foster Wheeler

I found the whole session very interesting, helpful and informative. Learning some BSL signs that we can use in our workplace and also in the Nursery environment Fantastic to learn about deaf peoples needs and access to Sign Language Interpreters.

Mama Bear's Day Nursery

This course was well paced, very informative and helped me further understand the issues.” “I like the course as it gave me a great insight in understanding from a deaf person’s perspective. I hadn’t realised that lipreading was quite as difficult and it will give me a much better understanding in the future.” “That was a really useful and informative course that was tailored to our needs. We had a really fun time; the time just flew by and I think that we have all really learnt a lot.

HMRC

The Session helped me think about communicating more effectively with deaf people. I found the training very useful as it highlights the challenges for deaf people communicating, even in terms of lipreading and the importance of holding eye contact.

West Berkshire Council

“the training not only met but exceeded our expectations. Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.” “What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”

Kevin TaylorWaitrose

Super training! Just right. I have already used some signing with our deaf team member and he is teaching/reminding me of more phrases. I really enjoyed your course, I know that my colleagues did too. I could also see the effect that this will have on our deaf staff member merely by his reaction in our meeting afterwards. Found the course very helpful and the content of the course very applicable to our needs.

Mott MacDonald

“The training terptree delivered to our front-line colleagues has helped them to communicate more effectively with our deaf customers and to ensure that these customers receive the same high level of service. Working with terptree was a great example of expert collaboration. They were able to demonstrate flexibility and help us achieve what was needed by using their expertise in the requirements of the deaf community while integrating with the broader training programs we already have in place. I would be happy to recommend them as experts in the field of hearing loss and deafness.