Really loved the presentation, fantastic and very engaging and great to view things from a customer’s perspective. Loved the personal stories and real-life scenarios-made it feel very real.

I feel like I learned loads, and it was presented in a clear, relatable and really engaging way. I think there are definitely things that we can implement off the back of this, even though we are not based at a specific theatre venue. Inclusivity is at the heart of everything we do, but it is a journey, and there are always more and better ways to include people!

One of the most useful aspects of the session for me was understanding a bit more about the Deaf Community, the terminology and culture around BSL and deafness. I thought this part of the webinar was clear, accessible, and also engaging. The poem by the deaf child added a real human element, which I loved