Sainsbury’s has put together a training video to support their colleagues and give them the confidence to communicate with their deaf customers. It’s a great video and it’s great that Sainsbury’s are making inclusivity a priority.
Check out the case study we did when we worked with them on a training video for their customer-facing teams on how best to support deaf customers.
We asked Alison Dalton, Accessibility Manager at British Airways, to share with us how a training requirement for BA frontline colleagues regarding support for deaf customers was identified. And the process they went through to address this by employing the services of terptree.