Meet The Team

Portrait photo of a woman in blue circle frame

Sam Bennett

Head of Consultancy

Sam brings to terptree 20 years of experience from learning BSL and 15 years Interpreting experience. Sam is now a non-practicing qualified BSL Interpreter due to a hearing loss.

She joined team terptree as a Customer & Bookings Coordinator and has now moved into her role as DCX & DEX Consultant, working with businesses to help improve their Deaf Customer Experience (DCX) and Deaf Employee Experience (DEX).  This is as perfect role for Sam as she is so passionate about inclusion for all, and joining terptree in their mission to change the world for Deaf people.

Sam has experience working within the Deaf community not only in a practical way interpreting but also in administration and marketing.

Sam has a child with a disability so is fully aware of the challenges faced by those with disabilities. Sam’s most recent work experience has been providing professional support to families of children and young people with Special Educational Needs and Disabilities (SEND) and being Coordinator for a parent carers forum. Sam looks forward to using all her life skills and qualifications to provide the best customer service to clients.

Sam lives in Oxfordshire with her husband and two young boys who keep her on her toes! She enjoys quality time with family and friends, music concerts and festivals and enjoys Pilates and strength training whilst being chair of a fit to care committee in Oxfordshire which also keeps her busy in her spare time.

“When I used to work for terptree freelance, I had many fond memories such as receiving a gift when I qualified and I always found them trustworthy and professional. It is a dream to join their busy and energetic team and help make a difference. Communication is key to everything and working within a team to break down barriers to communication is important to me”

Other Team Members

Victoria Williams

Founder & CEO

Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.

Erin Parnell

Head of Operations

Erin joins us from the one and only Amazon, where she was Area Operations Manager, working on the largest print-on-demand facility in the world! If anyone can help take terptree to the next level, it’s definitely Erin!

Rob Clements

Head of Customer Experience

Rob rejoined terptree in November 2022 to take up the Customer Service Manager role, with a key focus on supporting the Customer Booking Team and related activities.

Caroline Simmonds

Customer & Bookings Co-Ordinator / Electronic Notetaker

Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions.