Drawn to terptree’s mission to change the world for deaf people, Rob joined in March 2020. Prior to this Rob worked primarily within financial services and for a range of B2B sector companies including Prudential, Covea, Camelot and SUMS Group, with principal responsibility for improving the efficiency and effectiveness of the teams that he led. A passion for customer experience, whilst at Covea Rob was instrumental in developing a strategy to enable accreditation to the Institute of Customer Service (ICS), performance rated as ‘world class’.

Rob is a PRINCE2 practitioner, and qualified in Lean Six Sigma. Rob brings over 20 years of operational management experience to our team.

Away from work, Rob is busy being Dad’s cabs to two boys. Rob is also a FA level 1 qualified football coach. Any remaining time is spent trying to remain relatively fit and he can often be seen on his bike cycling around the Berkshire and South Oxfordshire countryside.