Meet The Team

Portrait photo in blue circle frame of Rob Clements

Rob Clements

Head of Customer Experience

Drawn to terptree’s mission to change the world for deaf people, Rob joined in March 2020. Prior to this Rob worked primarily within financial services and for a range of B2B sector companies including Prudential, Covea, Camelot and SUMS Group, with principal responsibility for improving the efficiency and effectiveness of the teams that he led. A passion for customer experience, whilst at Covea Rob was instrumental in developing a strategy to enable accreditation to the Institute of Customer Service (ICS), performance rated as ‘world class’.

Rob is a PRINCE2 practitioner, and qualified in Lean Six Sigma. Rob brings over 20 years of operational management experience to our team.

Away from work, Rob is busy being Dad’s cabs to two boys. Rob is also a FA level 1 qualified football coach. Any remaining time is spent trying to remain relatively fit and he can often be seen on his bike cycling around the Berkshire and South Oxfordshire countryside.

Other Team Members

Victoria Williams

Founder & CEO

Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.

Erin Parnell

Head of Operations

Erin joins us from the one and only Amazon, where she was Area Operations Manager, working on the largest print-on-demand facility in the world! If anyone can help take terptree to the next level, it’s definitely Erin!

Sam Bennett

Head of Consultancy

Sam brings to terptree 20 years of experience from learning BSL and 15 years Interpreting experience. She joined team terptree as a Customer & Bookings Coordinator and has since moved into a role working with businesses to improve their DCX and DEX experiences. This is a great role for Sam as she’s so passionate about inclusion for all and helping terptree in their mission to change the world for Deaf people.

Caroline Simmonds

Customer & Bookings Co-Ordinator / Electronic Notetaker

Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions.