Caroline brings 25 years experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service Awards in Communication and Solutions, as well as coaching these awards to her co-workers in previous roles. She qualified as an Electronic Notetaker in 2022 and has enjoyed supporting our students studying a wide range of subjects ever since!
Caroline has a partner, two daughters and cockapoo, who all keep her pretty busy! She loves a cheeky mini break and holiday away, and is always googling travel websites to decide where to explore next!