Meet The Team

Portrait photo of a woman in a blue circle frame

Caroline Simmonds

Customer & Bookings Co-Ordinator / Electronic Notetaker

Caroline brings 25 years experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service Awards in Communication and Solutions, as well as coaching these awards to her co-workers in previous roles. She qualified as an Electronic Notetaker in 2022 and has enjoyed supporting our students studying a wide range of subjects ever since!

Caroline has a partner, two daughters and cockapoo, who all keep her pretty busy! She loves a cheeky mini break and holiday away, and is always googling travel websites to decide where to explore next!

Other Team Members

Victoria Williams

Founder & CEO

Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.

Erin Parnell

Head of Operations

Erin joins us from the one and only Amazon, where she was Area Operations Manager, working on the largest print-on-demand facility in the world! If anyone can help take terptree to the next level, it’s definitely Erin!

Sam Bennett

Head of Consultancy

Sam brings to terptree 20 years of experience from learning BSL and 15 years Interpreting experience. She joined team terptree as a Customer & Bookings Coordinator and has since moved into a role working with businesses to improve their DCX and DEX experiences. This is a great role for Sam as she’s so passionate about inclusion for all and helping terptree in their mission to change the world for Deaf people.

Rob Clements

Head of Customer Experience

Rob rejoined terptree in November 2022 to take up the Customer Service Manager role, with a key focus on supporting the Customer Booking Team and related activities.