Caroline brings 20 years experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions, as well as coaching these awards to her co-workers in previous roles.
Caroline lives with her two daughters aged 12 and 6 who keep her pretty busy most of the time, however with the free time she does have, she regularly goes running with a local group in her area. She also has started drawing, so (weather permitting) she takes herself into the local countryside with her sketchbook and savors some peace and quiet!