How to Manage Emergency Situations Involving Deaf Customers: A Practical Guide for Teams on the Ground and in Leadership
When an emergency strikes, whether it’s a fire alarm, evacuation, or medical incident – clear, timely communication can make all the difference. But for Deaf customers, these high-stress moments can quickly become dangerous if the environment isn’t set up to meet their communication needs. This guide outlines essential steps to prepare for and manage emergency […]
