Our Services
WHAT WE DO

World Class Deaf Customer Experience

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

Get it right and rewards are significant both in terms of:

Increased sales
Press coverage
Social impact on reputation

Getting this wrong can have catastrophic consequences especially nowadays with social media.

We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.

This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.

BRITISH SIGN LANGUAGE

BRITISH SIGN LANGUAGE (BSL)/ ENGLISH INTERPRETING

Our Sign Language Interpreting Services are the foundation our business was built on.

Deaf Awarness training

Deaf awareness Training

We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to

Audit

Audit

This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice

Consultancy

Consultancy

We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business

World Class Deaf Customer Experience

World Class Deaf Customer Experience

there are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

Here's what our
Clients HAVE
TO SAY...

What Clients say

Today was a fantastic experience and we’re so grateful for your support at terptree for making this possible! Our deaf team member really enjoyed the experience and got a lot out of it and is looking forward to more of the same!  I would like to once more share my thanks and gratitude for everybody’s involvement.

Connect Assist |

We contacted terptree for a signer to help us out at a Parents Evening.  They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.

We were very happy with the quick prompt service that we received from terptree.  They liaised well between us and the signer. Thank you, we will certainly use terptree again.

Kennet School, Thatcham |

The service has been absolutely brilliant! I think terptree is a great service for deaf people and I would like to thank all of the Notetakers who have worked with me.  Thank you for all the extra miles you’ve gone it’s been very appreciated! I shall be recommending your agency when I transfer to my next University!

Deaf Student, Diploma in Art and Design |

Just want to say thank you so much for the interpreters provided through terptree this year.
It has been fantastic working with terptree, if I did not understand words or meanings in the lecture – the interpreters explained them to me which I really appreciated.  Looking forward to working with them again in the next term.

Deaf student, Early Childhood Studies |

We were introduced to terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.

University of South Wales |

We discovered terptree through the student training with us, who knew of the organisation and suggested them as a source of sign language interpreters.

At the time we needed two sign language interpreters to assist with clinical training that was to take place over three days. The student was able to complete the three days of training, and both the student and the facilitators confirmed the training went smoothly. And having the sign language interpreters there enabled her to follow what is quite an intensive training course without any trouble.

terptree were so helpful! Our request was quite last minute but I received a very quick response to my emails, and an interpreter was found at short notice. We would definitely use the service again if and when required.

The Tavistock & Portman NHS Foundation Trust |

Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.

We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.

Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.

There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.

We highly recommend terptree to anyone needing more than an average BSL interpreter!

Sky Productions (BSkyB) |

“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”

Middlesex University | Sharon Rankin

We're proud to say we work with...

Houses of parliament
MOOG logo
Royal Albert Hall
Hearing dogs for deaf people
Middlesex University
Shakespeares Globe
University of Sussex logo
HM Courts and Tribunals service