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Our Services
WHAT WE DO

World Class Deaf Customer Experience

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

Get it right and rewards are significant both in terms of:

Increased sales
Press coverage
Social impact on reputation

Getting this wrong can have catastrophic consequences especially nowadays with social media.

We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.

This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.

BRITISH SIGN LANGUAGE

BRITISH SIGN LANGUAGE (BSL)/ ENGLISH INTERPRETING

Our Sign Language Interpreting Services are the foundation our business was built on.

Deaf Awarness training

Deaf awareness Training

We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to

Audit

Audit

This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice

Consultancy

Consultancy

We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business

World Class Deaf Customer Experience

World Class Deaf Customer Experience

there are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

British Sign Language (BSL)/ English Interpreting

Our Sign Language Interpreting Services are the foundation our business was built on.   If you need highly skilled Sign Language interpreters, you can contact terptree’s Customer Loyalty Team who truly love the work that they do and are on hand to make your experience unique, memorable and fun! We work with you in partnership throughout the entire process to make sure you have access to interpreters who will be the best fit, making it easy for both you and the...

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Deaf Awareness training

Face-to-face training: We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to make what you offer to your deaf customers a much more inclusive experience, face-to-face deaf awareness training from terptree is tailored around your needs.   Online Training: We work with you to identify learning outcomes for your team/s and create a schedule for deaf awareness training...

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Audit

This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice, conducting a gap analysis and making recommendations for future strategic direction. In the audit, you will work with us collaboratively and need to analyse how you serve deaf customers and those with a hearing loss across your business. Do this by getting a clear understanding...

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Consultancy

We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business, create a winning marketing strategy to specifically target deaf customers, help with positioning in the deaf community, evaluate online presence or embedding a world class deaf customer experience into internal processes. With any of the work we undertake, we leave the business with a comprehensive implementation plan for the team...

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World Class Deaf Customer Experience

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations. Get it right and rewards are significant both in terms of: Increased sales Press coverage Social impact on reputation Getting this wrong can have catastrophic consequences especially nowadays with social media. We work with businesses to look at their learning outcomes for team members and the strategic direction and create...

read more +

Here's what our
Clients HAVE
TO SAY...

What Clients say

Victoria ran face to face deaf awareness training to all of the managers and partners of the farm shop and café at Leckford Estate. This was ran over two nights so that everyone could take part. Before the training was held, some people were apprehensive and some thought they already knew enough. However, at the end of it, everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike

Waitrose Farm |

Firstly, just do it. I would absolutely recommend terptree as they are always reliable, have a wide pool of strong Sign Language Interpreters, which we often call upon at short notice and they are all friendly and easy to work with.

Shakespeares Globe | David Bellwood

Alasdair told us that he would happily recommend terptree because of the working relationship that has been very quickly established. “We are a small team of seven and have to use commercial suppliers to support our work. We are completely impartial and independent of any political party, and it is vital for us to work with a trusted partner who can give us access to a wider audience. What’s great is that terptree bring a wider social and community dimension to the party, and this is key for us in the work we are doing, and plan to do. to increase engagement with Parliament.”

Houses of Parliament | Alasdair

I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.

We heard about terptree through a friend and they only had positive things to say, so we decided to use their service

Comic Con | Joanna Waszczuk

The main reason I recommend terptree, is their ‘why’. Most businesses have commercial answers to the questions of ‘why’ they exist and ‘why’ they do what they do. terptree’s answers are deeply personal and their passion and dedication to helping deaf people is clearly seen in their actions. We have developed trust and understanding and for these reasons we foresee working with terptree for the long-term future

Hearing Dogs for deaf people |

Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.  

Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey. 

This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.

Royal Albert Hall | Flo Shroeder

I would absolutely recommend terptree! Every member of staff that I have spoken to are professional and helpful. We want to do the right thing by our employees, to ensure that they are looked after and comfortable at work. Having terptree providing support at these meetings means we can ensure this is happening

MOOG | Nicole Rowland

It is because of the services we can offer through terptree that deaf students are actually able to come here.  They have the ability to access all their classes and attend appointments.  And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.  They are an exceptional organisation.

Middlesex University | Sharon Rankin

We're proud to say we've worked with...

Royal Albert Hall
Houses of parliament
Middlesex University
University of Sussex
Hearing dogs for deaf people
Shakespeares Globe
HM Courts and Tribunals service
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