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WHAT WE DO

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

Get it right and rewards are significant both in terms of:

  • Drive an Increase in sales
  • Reduce attrition
  • Improve social mobility and inclusion

Getting this wrong can have catastrophic consequences especially nowadays with social media.

We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.

This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.

And here is how…

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BRITISH SIGN LANGUAGE INTERPRETING

What we provide is the means to achieve this so that deaf and hearing people can communicate with one another. Maybe you have a team meeting or social event planned? Or a job interview, health appointment or University lecture?

If so, you need highly skilled Sign Language interpreters.

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DEAF AWARENESS TRAINING

Using our expertise and knowledge we identify the required learning outcomes for your team/s.

These sessions focus on the most critical outcomes so your team/s learn to align with corporate strategy.

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DEAF CUSTOMER EXPERIENCE (DCX)

There are 11 million people who are deaf or have a hearing loss in the UK. And, sadly, they are massively under served by most businesses; retailers, and organisations.

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DEAF EMPLOYEE EXPERIENCE (DEX)​

Deaf people make decisions about where they work based on entirely different set of criteria from those of hearing people.

Their priority is to find businesses who understand their specific needs

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"Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us."
Thomas Snee
Thomas Snee
“The interpreter was very successful in interpreting the meeting and I must pass on our thanks to you for supplying an interpreter at short notice who has proved to be very competent with coping with the ‘unknown’ in an unfamiliar environment.”
Noreen Calnan
Noreen Calnan
“It was terptree talking to the right, well informed member of staff that supported this happening. Thank you for a wonderful day with our Interpreter and thanks terptree for your support and assistance.”
Deaf Customer
Deaf Customer
“They are great at letting the University know what is going on. They make a booking once we have requested it and always come back to us. The response that you get back from the office is really helpful. I would absolutely recommend terptree to other Universities as they are the best interpreting agency I have worked with”
Pauline Melham
Pauline Melham
"The interpreters that I had were really useful and I benefited from them greatly. The positioning was perfect as it allowed me to lip read the speaker and also look over to the interpreters when I could not catch things or if the speaker turned around or moved about too much. These particular interpreters were brilliant."
Blaise Rowswell
Blaise Rowswell
"What really had an impact on me, was that it doesn’t need to be perfect, as long as it gets the message across that is the main thing. A very informative session delivered in a very light-hearted and relaxed way."
RM Education
RM Education
"I really enjoyed your course, I know that my colleagues did too. I could also see the effect that this will have on our deaf staff member merely by his reaction in our meeting afterwards."
Jenny Winton
Jenny Winton
"I found it really interesting to find out about how challenging lipreading is. I found the whole session really interesting and learnt a lot."
Bracknell Forest Council
Bracknell Forest Council
"I found the whole session very interesting, helpful and informative. Learning some BSL signs that we can use in our workplace and also in the Nursery environment."
Mama's Bear Day Nursery
Mama's Bear Day Nursery
“You have been a lifesaver at such short notice considering we have been looking for the last 5 weeks! Thank you muchly for your help with identifying an interpreter for us at short notice: I really do appreciate the work it saved me."
Yvonne Tysoe
Yvonne Tysoe
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We're proud to say we work with...

        British Airways logo       Houses of Parliament logo       Waitrose logo     Middlesex University Logo         Hearing dogs for deaf people logoRBLI LogoHM Courts and Tribunal Service       University of Sussex logo

                        Mott Macdonald logo        Freeways logo    United Grand Lodge of England logo    Shape Arts logo     Shakespeare's Globe logo  Royal Albert Hall logo     MCM Comicon Logo      

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