WHAT WE DO
There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.
Get it right and rewards are significant both in terms of:
Getting this wrong can have catastrophic consequences especially nowadays with social media.
We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.
This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.
And here is how…
BRITISH SIGN LANGUAGE INTERPRETING
What we provide is the means to achieve this so that deaf and hearing people can communicate with one another. Maybe you have a team meeting or social event planned? Or a job interview, health appointment or University lecture?
If so, you need highly skilled Sign Language interpreters.
DEAF AWARENESS TRAINING
Using our expertise and knowledge we identify the required learning outcomes for your team/s.
These sessions focus on the most critical outcomes so your team/s learn to align with corporate strategy.
DEAF CUSTOMER EXPERIENCE (DCX)
DEAF EMPLOYEE EXPERIENCE (DEX)
Deaf people make decisions about where they work based on entirely different set of criteria from those of hearing people.
Their priority is to find businesses who understand their specific needs