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Our Services
WHAT WE DO

World Class Deaf Customer Experience

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

Get it right and rewards are significant both in terms of:

Increased sales
Press coverage
Social impact on reputation

Getting this wrong can have catastrophic consequences especially nowadays with social media.

We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.

This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.

BRITISH SIGN LANGUAGE

BRITISH SIGN LANGUAGE (BSL)/ ENGLISH INTERPRETING

Our Sign Language Interpreting Services are the foundation our business was built on.

Deaf Awarness training

Deaf awareness Training

We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to

Audit

Audit

This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice

Consultancy

Consultancy

We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business

World Class Deaf Customer Experience

World Class Deaf Customer Experience

there are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.

British Sign Language (BSL)/ English Interpreting

Our Sign Language Interpreting Services are the foundation our business was built on.   If you need highly skilled Sign Language interpreters, you can contact terptree’s Customer Loyalty Team who truly love the work that they do and are on hand to make your experience unique, memorable and fun! We work with you in partnership throughout the entire process to make sure you have access to interpreters who will be the best fit, making it easy for both you and the...

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Deaf Awareness training

Face-to-face training: We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to make what you offer to your deaf customers a much more inclusive experience, face-to-face deaf awareness training from terptree is tailored around your needs.   Online Training: We work with you to identify learning outcomes for your team/s and create a schedule for deaf awareness training...

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Audit

This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice, conducting a gap analysis and making recommendations for future strategic direction. In the audit, you will work with us collaboratively and need to analyse how you serve deaf customers and those with a hearing loss across your business. Do this by getting a clear understanding...

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Consultancy

We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business, create a winning marketing strategy to specifically target deaf customers, help with positioning in the deaf community, evaluate online presence or embedding a world class deaf customer experience into internal processes. With any of the work we undertake, we leave the business with a comprehensive implementation plan for the team...

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World Class Deaf Customer Experience

There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations. Get it right and rewards are significant both in terms of: Increased sales Press coverage Social impact on reputation Getting this wrong can have catastrophic consequences especially nowadays with social media. We work with businesses to look at their learning outcomes for team members and the strategic direction and create...

read more +

Here's what our
Clients HAVE
TO SAY...

What Clients say

We contacted terptree for a signer to help us out at a Parents Evening.  They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.

We were very happy with the quick prompt service that we received from terptree.  They liaised well between us and the signer. Thank you, we will certainly use terptree again.

Kennet School, Thatcham |

Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.

We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.

Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.

There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.

We highly recommend terptree to anyone needing more than an average BSL interpreter!

Sky Productions (BSkyB) |

“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”

Middlesex University | Sharon Rankin

“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”

“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.

They could interact and enjoy the experience just like everyone else.

“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”

Comic Con | Joanna Waszczuk

We were introduced to Terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.

University of South Wales |

“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support

MOOG | Nicole Rowland

“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”

“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.

HM Courts & Tribunals Services |

“Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.

This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.”

“As this was the first time we had carried out such a project, there was a steep learning curve for everyone involved.

Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey and terptree definitely exceeded our expectations of the support we had commissioned for the prom”.

“Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.

To receive access to deaf awareness tips in the lead up to the event really supported our team in communicating with deaf Prom-goers and the feedback that terptree shared with us was really useful too!”.

Royal Albert Hall | Flo Shroeder

We're proud to say we work with...

Houses of parliament
University of Sussex
Royal Albert Hall
HM Courts and Tribunals service
Middlesex University
Shakespeares Globe
Hearing dogs for deaf people
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