Website, Marketing, Email Communications and Online Channels
We at terptree (“terptree” or “we” or “us” or “our”) understand that privacy is important. Our policy has been created to assist you in understanding how we use any personal data via our website, our online booking system, through our online training courses and other related services.
Please read this policy to learn more about the ways we use your information. Any changes to our policy you will be notified, the process for this can be found in the “revision of changes” section of this policy.
By using our services, you consent to our collection, use and disclosure of your information as described in this policy.
Definitions and interpretation
Data collectively all information that you submit to terptree ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998.
terptree ltd, we or us terptree ltd, a company incorporated in England and Wales with registered number 05941442 Whose registered office is at terptree ltd, 483 Green Lanes, London, N13 4BS.
User or You any third party that accesses the Website and is not either (i) employed by terptree ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to terptree ltd and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.terptree.co.uk, and any sub-domains of this site unless expressly excluded buy their own terms and conditions.
We may collect the following data, which includes personal data, from you,
- Date of Birth
- Job Title
- Contact Information such as email addresses and telephone numbers
- Demographic information such as address, post code, preferences and interests
- Financial information such as credit/debit card numbers
Our use of Data
For purposes of General Data Protection Regulation (Regulation (EU) 2016/679, terptree ltd is the “data controller”
Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and/or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the Security clause.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- Internal record keeping
- Improvement of our products/services
- Contact for market research purposes which may be done using email, telephone or post. Such information may be used to customise or update the Website
Third party websites and services
terptree ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website. Any working on our behalf are subject to our Terms of Service.
Links to other websites
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- Use of Data for direct marketing purposes; and
- Sharing Data with third parties
Functionality of the Website
To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
You have the right to ask for a copy of any of your personal Data help by terptree ltd (where such Data is held) which is free, therefore if more copies are required a small fee of £10 is required.
Data security is of great importance to terptree ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Unless otherwise agreed, no delay, act or omission by a party in the exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Use of Testimonials – we may select and post testimonials on our Services, which may contain personal information such as your name, company or profession. We will obtain consent before posting any testimonial with your name. If you post such content to our site or social media, it will be available to other users of our Services. When you post, this may also become public and we cannot prevent such information from being used in a manner that may violate this Policy or the law. If you would like us to remove or delete your testimonial or name from our Services, you may contact terptree ltd using the information in the “how to contact us” section of this Policy.
Use of widgets – Our websites may include social media features, such as Facebook or Twitter buttons and similar widgets. To the extent we use these features, they may collect your IP address, which page you are visiting on our site, and may use a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly by our site. Your interactions with these features are governed by the privacy statement of the company providing the feature or widget.
Disclosures Made by You within Interactive Areas of a Site – Any personally identifiable information you submit when using a blog, commenting or is a discussion forum can be read, collected, or used by others of these areas, and could be used to send you unsolicited messaged, and could be potentially searchable through search engines. We are not responsible for the potential misuse by third parties of any personally identifiable information that you choose to submit in these areas.
Email – We may communicate, from time to time, with a customer through email using their personal contact information that we have on file to inform the customer of new products, news or information about out Services.
There are occasions where we retain email communication for longer than 6 years. This is to help us understand our clients’ needs and provide a World Class Customer Experience.
From time to time, we may use your email address for online marketing of products and services that we believe are beneficial to you.
terptree retain paper-based and electronic files of financial data for 7 years as required by HRMC.
How we use Personal Info – Personal information may be collected from you in various was, for example:
- When you conduct activities on our site, by purchasing a product or service (we record what you purchased etc.) We may collect your name and contact details, details of your subscription to our services or online training, and other information gathered by Facebook or Twitter and transferred to us, including your address.
- When you register and voluntarily provide information in response to questionnaires or register for newsletters/correspondence from us.
Effective date of the policy: 20 May 2018
How to contact Us
If you have any questions or concerns about this Policy or the way your information is being used by terptree ltd, you can contact us by email at firstname.lastname@example.org