Website, Marketing, Email Communications and Online Channels

We at terptree (“terptree” or “we” or “us” or “our”) understand that privacy is important. Our policy has been created to assist you in understanding how we use any personal data via our website, our online booking system, through our online training courses and other related services.

Please read this policy to learn more about the ways we use your information. Any changes to our policy you will be notified, the process for this can be found in the “revision of changes” section of this policy.

By using our services, you consent to our collection, use and disclosure of your information as described in this policy.

The Website

This privacy policy applied between you, the User of this Website and terptree ltd, the owner and provider of this Website. terptree ltd takes the privacy of your information very seriously. This privacy policy applied to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used: 

Data collectively all information that you submit to terptree ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998.

terptree ltd, we or us   terptree ltd, a company incorporated in England and Wales with registered number 05941442 Whose registered office is at terptree ltd, 483 Green Lanes, London, N13 4BS.

User or You any third party that accesses the Website and is not either (i) employed by terptree ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to terptree ltd and accessing the Website in connection with the provision of such services; and

Website the website that you are currently using,, and any sub-domains of this site unless expressly excluded buy their own terms and conditions.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of terptree ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following data, which includes personal data, from you,

  1. Name
  2. Date of Birth
  3. Gender
  4. Job Title
  5. Profession
  6. Contact Information such as email addresses and telephone numbers
  7. Demographic information such as address, post code, preferences and interests
  8. Financial information such as credit/debit card numbers

in each case, in accordance with this privacy policy.

Our use of Data

For purposes of General Data Protection Regulation (Regulation (EU) 2016/679, terptree ltd is the “data controller”

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and/or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the Security clause.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. Internal record keeping
  2. Improvement of our products/services
  3. Contact for market research purposes which may be done using email, telephone or post. Such information may be used to customise or update the Website

Third party websites and services

terptree ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website. Any working on our behalf are subject to our Terms of Service.

Links to other websites

This website may, from time to time, provide links to other websites, we have no control over such website and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

terptree ltd may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of terptree ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data help by terptree ltd (where such Data is held) which is free, therefore if more copies are required a small fee of £10 is required.


Data security is of great importance to terptree ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity of enforceability of the other provision of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in the exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

terptree ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy onto your first use of the Website following the alterations.

Use of Testimonials – we may select and post testimonials on our Services, which may contain personal information such as your name, company or profession. We will obtain consent before posting any testimonial with your name. If you post such content to our site or social media, it will be available to other users of our Services. When you post, this may also become public and we cannot prevent such information from being used in a manner that may violate this Policy or the law. If you would like us to remove or delete your testimonial or name from our Services, you may contact terptree ltd using the information in the “how to contact us” section of this Policy.

Opting out  If you feel you want to opt out of receiving promotional/marketing messages please contact us by looking at the “how to contact us” section of the privacy policy or you can also do this my clicking on the “unsubscribe” link which is found at the footer of our email messages to you.

Use of widgets  Our websites may include social media features, such as Facebook or Twitter buttons and similar widgets. To the extent we use these features, they may collect your IP address, which page you are visiting on our site, and may use a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly by our site. Your interactions with these features are governed by the privacy statement of the company providing the feature or widget.

Disclosures Made by You within Interactive Areas of a Site – Any personally identifiable information you submit when using a blog, commenting or is a discussion forum can be read, collected, or used by others of these areas, and could be used to send you unsolicited messaged, and could be potentially searchable through search engines. We are not responsible for the potential misuse by third parties of any personally identifiable information that you choose to submit in these areas.

Email – We may communicate, from time to time, with a customer through email using their personal contact information that we have on file to inform the customer of new products, news or information about out Services.

There are occasions where we retain email communication for longer than 6 years. This is to help us understand our clients’ needs and provide a World Class Customer Experience.

From time to time, we may use your email address for online marketing of products and services that we believe are beneficial to you.

Financial Information

terptree retain paper-based and electronic files of financial data for 7 years as required by HRMC.

How we use Personal Info – Personal information may be collected from you in various was, for example:

Effective date of the policy: 20 May 2018

How to contact Us

If you have any questions or concerns about this Policy or the way your information is being used by terptree ltd, you can contact us by email at