Face-to-face training:

We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to make what you offer to your deaf customers a much more inclusive experience, face-to-face deaf awareness training from terptree is tailored around your needs.

 

Online Training:

We work with you to identify learning outcomes for your team/s and create a schedule for deaf awareness training online within your business or organisation. These sessions focus on the most critical outcomes in or for your team/s learning to be fully aligned with corporate strategy, ensuring a consistent approach and building and maintaining deaf awareness across your business or organisation.

“We asked Victoria to provide the deaf awareness training to our Partners and were excited for Leckford Farm to be seen as the trial branch and flagship within the Waitrose Group and John Lewis Partnership for rolling out this training”.

“the training not only met but exceeded our expectations. We loved the way Victoria put everyone at ease, explaining what she was going to cover from the outset. She has a lovely presence and we all really appreciated the role-play she got us to do. We have all worked as a team for a number of years, so we were all really confident in doing this, and this put us at ease from the start.”

Everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike.”

“What we have seen is an improvement in our customer service not only for deaf customers, but also for all of our customers”

Kevin Taylor, Waitrose

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