The focus during consultancy sessions will be on specific, identified projects that terptree will work on alongside your team.
This could be a business goal such as ensuring your brand is consistent when providing its deaf customer experience across the company.
Or it could be to create a winning marketing strategy to target deaf customers specifically.
One of our most popular consulting services is providing help with your brand’s positioning in the deaf community.
Other popular choices are evaluating your online presence; and embedding a world-class deaf customer experience into your internal processes.
With any of the work undertaken, terptree leave you and your business with a comprehensive implementation plan for your team to put into action. This is provided in addition to any accompanying guidance you may need. Plus, in addition to the visit, we include a one-hour phone call – at a later, pre-arranged time – to answer any further queries.
By including us in your plans, you are benefitting from a bespoke service where our founder Victoria will meet your team to share her expertise and consult on the critical issues and help improve your marketing strategy.
Access to our experience
It is crucial that deaf customers’ needs are in the mindset of those designing new products, services and processes from the very start.
After either of the above sessions, you will receive a comprehensive Implementation Plan for you and your team to action; and all the accompanying guidance you need to bring your project to fruition.
Victoria got in touch with our team to find out more about how Parliament works. After these initial discussions and session to the terptree team, Victoria spent some time with the Accessibility Team at the Houses of Parliament, offering support and guidance on how to make Parliament accessible for deaf people.
We are currently working on a joint project to create information about Parliament in BSL. Victoria is one passionate individual who is driven by making a change in the world and the project that we are working on together will definitely do that.”
Alasdair MacKenzie, Houses of Parliament