This service provides a full and detailed audit of your business as it is.

During the audit, our expert team will work with you collaboratively to analyse your current practices; and how you serve deaf customers and those with a hearing loss across your business.

This is achieved by gaining a clear understanding of how your business functions on a day-to-day basis. From this exercise a gap analysis is conducted, and then our expert knowledge is applied; enabling us to make recommendations for your future strategic direction.

How does this work?

We gain a thorough understanding of what level of service your business has historically provided to deaf customers; any current and relevant training content in place; how deaf customers are served across the brand; and your future plans.

Once this process is complete your Implementation Plan is prepared to support you in making small changes that will have a considerable impact.

Here’s what some of our previous Audit customers have said:

Royal Albert Hall“Since the audit, and with terptree’s support, we have carried out BSL Synopsis Workshops and expanded our work with deaf actors, film makers and directors.

We work with terptree to support everything other than interpreting our performances, which are carried out by our longstanding provider. While we continue to work on improving deaf access, with an upcoming focus on tours, we would not be able to employ deaf actors without the interpreter support we get.”
“We’re over the moon about working with Victoria and the team at terptree. Their expertise means they are uniquely placed to properly understand the needs of deaf people, and are very generous in sharing their knowledge and insights with us. Our whole deaf customers experience is now well on the way to becoming the best it can be – and that is down to our relationship and the work we’ve done with terptree. Thanks guys!”

David Bellwood, Shakespeares Globe