British Airways

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We asked Alison Dalton, Accessibility Manager at British Airways, to share with us how a training requirement for BA frontline colleagues regarding support for deaf customers was identified. And the process they went through to address this by employing the services of terptree.

Houses of Parliament

Parliament-Case-Study

The Education and Engagement Service in the Houses of Parliament exists to provide free training for the public, specifically for groups who want to engage with Parliament. This might include engaging with their Member of Parliament, a Member of the House of Lords, or getting involved with Select Committees. 80% of the time is spent […]

Waitrose

When terptree first contacted the Leckford Farm Estate back in March 2016, to find out how they serve deaf customers, Kevin explained that he was interested in speaking with terptree because he had not realised that someone could offer them a package to help them raise awareness of dealing with deaf customers. Take a look […]

Hearing Dogs for Deaf People

HDFDP-Case-Study

The Charity, Hearing Dogs for Deaf People is now 36 years old. Over this time, they have provided hearing dogs to thousands of deaf people. Currently, they are working with around 950 hearing dog partnerships across the UK and are looking forward to this continuing to grow.

Shakespeare’s Globe

Shakespeares-Globe-Case-Study

Shakespeare’s iconic Globe Theatre in the heart of London, combines the work of the original Globe Theatre, where Shakespeare’s plays were performed during his lifetime, as well as the Sam Wanamaker Theatre, which specialise in more artistic performances.

Royal Albert Hall

Royal-Albert-Hall-Case-Study

The Royal Albert Hall is iconic and has at the heart of its mission bringing life-enriching, unforgettable experiences to all. They hold 390 events in the main auditorium each year, 867 events beyond the main stage and they issue more than 1.66 million tickets annually. Within this, over 195,000 participants are reached through Education & […]

Comic-Con

Comic-Con is steeped in rich history. It is an essential experience for any comic and film fanatic. The celebrities, the costumes, the fun, the interaction is something special and not to be missed. But it can be hard to access these events when you’re deaf. Take a look at how terptree bridges that gap.

Somali Week Festival

Somali-Festival-Case-Study

Somali Week Festival is an annual event celebrating Somali arts and culture. The 10-day festival is an integral part of Black History Month and is held across London in Oxford House Bethnal Green, City Hall, South- bank Centre, British Library, Rich Mix, The Broadway Theatre in Barking, Chelsea and Kensington Town Hall and The British […]