Team terptree asked Alison Dalton, Accessibility Manager at British Airways, to share with us how a training requirement for BA frontline colleagues regarding support for deaf customers was identified.
Michael Ford is the Regional People Advisor for Clancy, covering the east of England. Michael shares his experience of working closely with terptree to assist a deaf team member.
Working with Joanna Waszczuk, Comic-Con Event Organiser, team terptree ensured the staff at Comic-Con were given the best advice on such a large event and what requirements were necessary to provide support.
Team terptree spoke to Contract Manager Benjamin Lee. Working in collaboration with the team leaders, Ben’s day to day role is managing the operational function of several services provided by Connect Assist.
Claire Sorfleet, DSA Assessor, describes how terptree was able to provide expert guidance and additional specialist advice for a DSA Assessment for a deaf student.
terptree was recommended by Access to Work to support Ange Lock and her team in onboarding a new deaf team member and establishing deaf awareness principles in the team.
Andrew James, who has been the Partnership Operations Manager at Hearing Dogs for Deaf People for the last five years, manages the teams that look after their clients, including applicants and recipients with their hearing dog. Hearing Dogs has been receiving a range of communication support services from terptree over a number of years.
Alasdair Mackenzie, Community Outreach and Engagement Manager, leads the team on a national basis and has been working with terptree to facilitate wider engagement with the Deaf Community.
Customer Outcomes Manager Elizabeth Elphick worked alongside the team at terptree to complete a full audit of the Home Finance teams, whose average customer age is 69.
terptree provides all British Sign Language Interpreting to Middlesex University and in this case study; Disability Officer Sharon Rankin explains how this close relationship benefits deaf students.
Nicole Rowland, MOOG’s HR Advisor, shares how MOOG worked with terptree to support a profoundly deaf employee.
terptree was approached by Jenny Winton, from the HR department of Mott Macdonald to provide expert guidance to re-engage a deaf employee into the team and business.
Mark Wood is a Logistics Manager responsible for deploying operatives around the business. Mark shared how terptree was able to help provide a solution to a particular challenge they were facing.
terptree has been providing BSL/English Interpreting Services to Reading County Court since before we began as a business – back when Victoria, Founder and CEO, worked with them as a freelance British Sign Language Interpreter.
Flo Shroeder reached out to terptree when the Royal Albert Hall launched their first Relaxed Prom. terptree supported the team to understand each of the different phases of the customer journey.
terptree first approached David Bellwood, Access Manager, in 2015 to work together to improve the experiences of deaf patrons. David is responsible for providing physical and cognitive access to the Globe’s facilities, and improving access for deaf people is high on his agenda.
Jeff Rowlings, Head of Programming at Shape Arts explains why, although they are already successful at delivering popular world-class events and activities, they realised they needed to engage the services of a BSL interpreter: through terptree.
2018 was a particularly special milestone as the festival reached its 10th Anniversary, bringing together one of the largest gatherings of Somalis in the Diaspora. Hanna Ali, Festival Director, tells why terptree was, again, invited to be part of this event.
Oliver Richardson, a field scientist for Thames Water, shared why he chose terptree and why he has continued to use them for 15 years.
terptree supported Ziyue Zhaung, with British Sign Language Interpreting through her MA Graphic Communication Design at University of the Arts. She describes why choosing the right interpreter is such an important decision.
The terptree team spoke to Natalie Humphrey, Head of Student Support & Wellbeing for the Disability, Mental Health and Wellbeing Team, to learn why they choose to work with terptree to support deaf students.
United Grand Lodge of England is acutely aware that all our staff deserve to be treated as equals; undergoing the same level of training and being awarded access to all staff meetings when appropriate.
Girlie Nyika, was supported by terptree whilst studying Brain Imaging and Cognitive Neuroscience at University of Birmingham. She shared how working with terptree has reduced her academic stress.
terptree has been working with the Sussex University, providing BSL/English interpreters for over seven years now. Teresa Stone, Disability Advisor, works with students with ongoing health conditions to ensure that they get the best access to education and services at the University.
Being part of the John Lewis Group, Waitrose is known for its outstanding customer service. Yet even they still recognise you can always build on what you already do. Take a look at how terptree worked with Kevin Taylor and his team to take this to the next level…
Damien Johnston, Headteacher at Margaret Wix Primary School, explained why it is a priority to create an inclusive environment for children with deaf parents and how working with terptree achieved this.
The terptree team spoke to Jon Haining, a Disability Advisor whose work involves advising the university on inclusive practice and reasonable individual adjustments focusing on the needs of students with sensory and physical disabilities and long-term health conditions.
Laura Prentice is the Team Leader of the coordination team who organise the Access to Work Assessments. Laura first came across terptree through an internet search looking for interpreting agencies. She was looking for British Sign Language Interpreting to conduct Access to Work assessments with deaf people.
Andie Vowels has worked at Hearing Dogs for Deaf People for a number of years now and replies upon terptree to provide communication support so he can facilitate client home visits.
The Entertainer is an international business with a mission is to be the best-loved toyshop. We spoke with Mike Metcalfe-Shaw, Learning and Development Specialist, about the impact terptree had on the deaf customer experience through creating a bespoke training video that is now compulsory training for all team members.
Megan Johnson, D&I and Employee Experience Coordinator at Nash Squared shared how thrilled they are to work with terptree on delivering a 10-week BSL program to team members along with some ‘Power hour’ sessions. The work with terptree has helped to push the D&I agenda forward!
Stephen Dauncey from Pret celebrates the positive experience he had with terptree when desperately looking for a British Sign Language to Interpreter for a deaf employee to attend a large company event.
East Midlands Railway, On Train Depot Manager (South) Liam Buswell, reached out to terptree when a deaf person applied for the role of Customer Host. Liam discusses the expert advice that terptree provided in relation to health and safety, environment and communciation.
Denise Aspland, Head of Clinical Education at Dartford and Gravesham NHS Trust, approached terptree to deliver Deaf Awareness training and advise on improving the deaf patient experience.
Working with terptree, Williams Racing, one of the world’s leading Formula 1 teams, embarked on a transformative journey towards inclusivity and accessibility for employees and customers who are deaf or have a hearing loss. This led to significant strides made by Williams Racing