Meet our Customer & Bookings Co-ordinator – Caroline

by Victoria Williams on March 2, 2022 in News

As part of our series introducing you to the members of our team, we are today sitting down for a chat with Caroline our longest serving member of the team (after Victoria of course!) Caroline Simmonds Where are you from? I’m from a small village in Hampshire, and I live in Basingstoke, so the apple […]

Continue Reading...
Global Goals

by Victoria Williams on February 9, 2022 in Businesses

At the heart of terptree is a mission to change the world for deaf people. We do this is to enabling access to high-quality education, for deaf people, hearing people, sign language students and sign language interpreters. In 2015, world leaders agreed to 17 goals for a better world by 2030. These goals have the […]

Continue Reading...
Icon Theatre and D-Live! launch digital theatre project Big Dreams to give a voice to deaf young people in Medway.

by Victoria Williams on February 1, 2022 in Deaf Community

Deaf-led theatre company D-Live! will explore the unique challenges faced by deaf young people in new project Big Dreams, commissioned by Theatre31, Icon Theatre’s youth programme. Since March 2020, the effects of the Coronavirus pandemic have been felt across the UK with many young people facing isolation, grief and disruption to their education. In response […]

Continue Reading...
#terptreecelebrates

by Victoria Williams on January 18, 2022 in Businesses

At terptree we are always on the look out for brands, organisations and individuals who are doing amazing things to support the deaf community. Outstanding deaf customer experience or championing the deaf employee experience or being an inspiration, and empowering deaf people to do anything they want. Check out these amazing stories and be sure […]

Continue Reading...
Meet our new Operations Manager – Erin

by Victoria Williams on January 17, 2022 in News

We have decided to take you behind the scenes of terptree and introduce you to the members of our team and find out a little more about everyone. To start things off we took a few minutes out of the day to sit down for a coffee (virtually!) with Erin Parnell, our new Operations Manager […]

Continue Reading...
Looking forward to the year ahead – what’s 2022 got in store for us?

by Victoria Williams on January 6, 2022 in Businesses

It is always with the turn of a new year that we look forward to what will happen in the next year. This is exactly what we have been doing at terptree, looking forward into 2022 and predicting what will happen within customer experience, employee experience, equality and diversity. Enjoy and we would love to […]

Continue Reading...
Rose wins Strictly – what does this mean for the deaf community?

by Victoria Williams on December 20, 2021 in Deaf Community

Saturday night was the most impactful Strictly Come Dancing final to date. With AJ sadly unable to participate in the final, this left Rose and Giovanni Pernice competing with John and Johannes Radebe to win the Glitterball trophy. But for both finalists in this year’s competition, there was a lot more at stake than just […]

Continue Reading...
How do I check that BSL Interpreters are registered and qualified?

by Victoria Williams on September 29, 2021 in DSA Assessors

It is really important to know that the support deaf students are receiving is of the highest standard. So, here you will learn about how to guarantee that the BSL Interpreters are fully qualified and registered. All of the Interpreters that we arrange for deaf students are NRCPD registered.  NRCPD is The National Register of […]

Continue Reading...
The NMH costs for deaf students exceed the £25,000 DSA budget – any tips?

by Victoria Williams on September 23, 2021 in DSA Assessors

Even though the DSA budget has been increased to £25,000 and is more streamlined, deaf students will more than likely exceed this budget. So, let’s talk about why and how to manage this situation. Why do deaf students exceed the budget? Deaf people have different needs based on their preferences for communication, so this will […]

Continue Reading...
Who is responsible for what when supporting deaf students at University?

by Victoria Williams on September 22, 2021 in Universities

This article will simply explain who is responsible for what when deaf students are supported at University. So, we will go through the following stakeholders: Deaf student, University and Supplier. Deaf Student Sharing their timetable with their suppliers Sharing feedback about support workers with their suppliers Communicating any changes in the timetable Communicating preferred interpreters […]

Continue Reading...
How to welcome a deaf student on their first day

by Victoria Williams on September 15, 2021 in Universities

The first day is always the scariest, especially when enterin something new. I remember clearly my first day at school, College, University and at jobs too. The positive experiences were where I felt safe, because people had made an effort to allay any fears I had. So, this article will talk about how you can […]

Continue Reading...
What is the difference between a BSL Interpreter and a CSW?

by Victoria Williams on August 19, 2021 in DSA Assessors

A question that we are commonly asked is ‘What are the differences between an Interpreter and a CSW?’ and why? When? And how do you choose which is most suitable? CSW’s for students at University? This is a really good question and one that is asked regularly. It is often felt that for educational environments, […]

Continue Reading...
What’s the difference between STTR, Electronic Notetaker and live Captions?

by Victoria Williams on August 11, 2021 in DSA Assessors

Following on from our article last week about the types of Communication Professionals, we wanted to answer a question that we get asked a lot. What is the difference between Electronic Notetaking, live captions and Speech to Text Reporters? As all students started studying remotely during the Pandemic, deaf students who may have not received […]

Continue Reading...
How do I ask an employee about their hearing loss?

by Victoria Williams on July 28, 2021 in Access to Work

This is one of those questions that employers feel really awkward asking, but actually, if this was built into the recruitment process, it needn’t be that way. Recruitment and job adverts This is the perfect time to be finding out about the needs of candidates applying for roles. Whilst taking individuals through this process, make […]

Continue Reading...
Benefits of Deaf Awareness Training for a Workplace

by Victoria Williams on June 24, 2021 in Businesses

As a business, we often walk into situations in the workplace where communication is not working. And most of the time in these cases, there has not been any Deaf Awareness Training. Often, the deaf employee has been working at the business for many years and has never really understood their colleagues, and their colleagues […]

Continue Reading...
Accessible vs Inclusion

by Victoria Williams on June 7, 2021 in Access to Work

One of the biggest misconceptions is around the words accessibility and inclusion and understanding the difference between these two terms. This article will debunk any myths and give you some real understanding about what accessibility and inclusion means within your business or organisation. Accessibility is where you have a product or a service and something […]

Continue Reading...
What is a Roger Pen

by Victoria Williams on June 4, 2021 in Guides

The Roger Pen is a wireless microphone that is used in combination with hearing aids. Due to its portable design, it can be conveniently used where additional support is needed over distance and in loud noise. It can also transmit the sound of multimedia devices, TVs and phone calls. It transmits the signal to hearing […]

Continue Reading...
How do I ask an employee about their hearing loss during the recruitment process?

by Victoria Williams on May 25, 2021 in Businesses

This is one of the questions we are asked the most. How do I ask an employee about their hearing loss during the recruitment process? This is the absolute start of the process so encourage applicants to tell you about their needs at various intervals during the recruitment process. You can do this through your […]

Continue Reading...
Williams Racing Formula 1 team focuses on deaf employee and customer experience

by Victoria Williams on May 7, 2021 in Businesses

Every Deaf Awareness Week we see momentum growing from industry to industry and this year we have been delighted to start working with Williams Racing. Williams is one of the world’s leading Formula 1 teams with a wealth of diverse and driven team members who are working towards the same goal. terptree were engaged to […]

Continue Reading...
The Launch of Sign Assist

by Victoria Williams on May 6, 2021 in Businesses

Our business has a clear vision to change the world for deaf people and we have a tangible goal: By 2025, we will have positively impacted 1 million deaf peoples lives. The way we do this is engaging with businesses who are equally as passionate about people – whether as customers or employees. In the […]

Continue Reading...
Supporting deaf employees at Clancy

by Victoria Williams on May 5, 2021 in Businesses

In our work supporting businesses with their Deaf Employee Experience, we have recently been working with Clancy to enable an employee with hearing loss to find a suitable role within the business. Working collaboratively, we were able to mediate so that Clancy could continue to keep this valued member of the team. It was fantastic […]

Continue Reading...
A Powerful BDA Campaign

by Victoria Williams on April 21, 2021 in Businesses

Thursday 12 October 2000 – the BDA launched this controversial campaign – challenging Westminster’s attitude to recognising British Sign Language. The sign depicted on the billboard actually means ‘idle’ – but they make their point clearly. *Image credit BDA. Victoria Williams Founder & CEO terptree I remember this day very well. At the time, I […]

Continue Reading...
Workplace Adjustments

by Victoria Williams on April 2, 2021 in Businesses

Unemployment levels of disabled people are nearly double that of people without disabilities*. But there are many opportunities available in a range of roles across the country; so why are these numbers so high? I believe that the answer to this question is twofold. Deaf people’s lack of opportunity and confidence This is an interesting […]

Continue Reading...
Live Captions v Interpreters
All about Captions!

by Victoria Williams on March 17, 2021 in Access to Work

What do they do and how do they work? Live Captions In an age of fast and constantly changing television, keeping the viewers attention is more challenging than ever.  Fast paced dramas, news reports cutting from newsroom to reporters in the field and of course the exciting world of live sports with dialogue flying a […]

Continue Reading...
What is a Deaf Interpreter / Translator?

by Victoria Williams on March 3, 2021 in Universities and Assessors

What do they do and how do they work? A Registered Sign Language Translator (RSLT) is a Deaf Interpreter who translates from written text/English into BSL. Deaf Interpreters are native, first language BSL users.  They are able to use their years of experience to produce BSL in a way that is understood by Deaf BSL […]

Continue Reading...
What is an Interpreter for Deafblind people?

by Victoria Williams on February 18, 2021 in Universities and Assessors

What do they do and how do they work? Some people are born deafblind or can become deafblind during their life. Deafblindness is a dual sensory impairment/loss, which describes the fact that two senses are being affected. Another form of Deafblindness is Ushers Syndrome.  This is where someone experienced a hearing loss and an eye […]

Continue Reading...
What is a British Sign Language Interpreter?

by Victoria Williams on February 9, 2021 in Access to Work

What do they do and how do they work? British Sign Language (BSL) Interpreters enable communication between deaf and hearing people. This is crucial for those people who use BSL as their first or preferred language. British Sign Language was recognised as an official language back in 2003.  It has its own grammatical structure and […]

Continue Reading...
What is an Electronic Notetaker?

by Victoria Williams on February 1, 2021 in Universities and Assessors

What do they do and how do they work? It is important to remember that when a deaf person is either trying to lip read the presenter or watch the Interpreter, they are unable to take notes at the same time, as this would involve switching eye gaze and missing the content. Hearing people can […]

Continue Reading...
Do you work with deaf people?

by Victoria Williams on January 25, 2021 in Businesses

Did you know that there are 12 million people in the UK who are deaf or have a hearing loss? Did you know that 5 million of those people are of working age? Looking at it another way this number could represent 1 in 12 of your workforce.  1 in 12 of your team or […]

Continue Reading...
University Open Day
3 useful questions to ask deaf applicants for open days

by Victoria Williams on January 10, 2021 in Universities and Assessors

Here are 3 useful questions to ask deaf applicants who would like to attend a virtual/face to face (later on) open day: 1. What is your preferred method of communication? Never assume. Ask the deaf applicant how they prefer to communicate. This will reassure them that your University cares about their access needs. If they […]

Continue Reading...
Interpreter Lockdown Stories #6

by Victoria Williams on December 21, 2020 in Sign Language Interpreters

Hello Colleagues,  Where to start with our experience of working (or not) during the Covid lockdowns?  At the beginning… When we went into the first lockdown in March 2020, one of us had just returned from a holiday in New Zealand and had smiled at people on all the flights and at airports for wearing […]

Continue Reading...
Interpreter Lockdown Story
Interpreter Lockdown Stories #5

by Victoria Williams on December 7, 2020 in Sign Language Interpreters

When Covid-19 forced us into Lockdown, I was not at home. I was a 100 miles away in my partner’s house and that’s where I stayed for 3 months. This made a difference to my overall Lockdown experience. Although I had company, was really busy helping him with home improvements. I was not in my […]

Continue Reading...
Lockdown Story 4
Interpreter Lockdown Stories #4

by Victoria Williams on November 30, 2020 in Sign Language Interpreters

I’ve been reading these blogs and thinking ‘Why not me’? Maybe there are more SLI’s like me? Interpreting has, for me, been the best career choice I’ve ever made, until the pandemic hit. Lock down 1.0 hit me hard. I went from being an in demand Medical Interpreter, to being out of work and relying […]

Continue Reading...
Which of these subject lines did you use this year?

by Victoria Williams on November 25, 2020 in Businesses

Did anyone receive an “unprecedented” number of emails from March onwards this year? I certainly did! All from businesses I regularly buy from, and some from businesses I have bought from once in my life. They were getting in touch to tell me howthey were planning to serve me as a customer during the pandemic. On […]

Continue Reading...
Lockdown Story 3
Interpreter Lockdown Story #3

by Victoria Williams on November 17, 2020 in Sign Language Interpreters

My Journal …   Tuesday 10th March 2020 The news on Channel 4 about the Virus COVID 19 has both shocked and shaken me. Italy has been completely closed down. Spain isn’t far behind. The virus is killing swathes of people, spreading like a wildfire, killing mostly the elderly, or so it seemed.   Sunday […]

Continue Reading...
What to do if the deaf student is unhappy with the supplier?

by Victoria Williams on November 16, 2020 in Universities and Assessors

When you meet with the student on a regular basis; if the student is unhappy with the support they are receiving; they are able to quickly communicate this to you. The student may be unhappy for a number of reasons: – Lack of communication from supplier – No choice of interpreters – Reduced consistency in […]

Continue Reading...
The Kindness Economy

by Victoria Williams on November 11, 2020 in Businesses

“A new order is evolving. And the indicators of how we want to live are everywhere. At Portas we call this new era, The Kindness Economy. An economy built on awareness and sentience. Kindness, a word rarely associated with business but one that I believe is fundamental to the future success of business”  Mary Portas […]

Continue Reading...
Lockdown Story 2
Interpreter Lockdown Story #2

by Victoria Williams on November 3, 2020 in Sign Language Interpreters

I would like to offer my perspective of the pandemic as an antithesis to that of lockdown story #1. I haven’t found myself feeling profoundly content nor have my needs steadfastly met during this time. I have felt despair and uncertainty a lot during the time as a newly registered interpreter and as someone living […]

Continue Reading...
How COVID transformed and continues to impact online digital transformation

by Victoria Williams on November 3, 2020 in Businesses

We all know the score – online sales are through the roof and digital transformation has accelerated by over 5 years. “Online sales and servicing is now at 40% and is estimated to increase to 60-70% next year!” But are brands ready for this uplift in online transactions? Here is another important stat for you: […]

Continue Reading...
Cancellations not covered by DSA (SFE)

by Victoria Williams on October 29, 2020 in Universities and Assessors

This week we wanted to explain to you when cancellations are covered by SFE and when they need to be covered by the University. So, here is a run down of when SFE will and will not cover cancellation fees. When SFE wont cover cancellation fees Timetable changes: if any sessions are changed as a […]

Continue Reading...
Uncertainty is the only certainty
Uncertainty is the only certainty

by Victoria Williams on October 22, 2020 in Businesses

This is an article that I planned to write last February. It was on the list of rolling topics and one I found particularly interesting.  In the time since February 2019 – we have experienced every single bit of uncertainty we could ever imagine. In our health, mental health, family, financial, work, school, social life, […]

Continue Reading...
Why is there a 3-hour minimum fee charged for BSL Interpreting?

by Victoria Williams on October 21, 2020 in Universities and Assessors

This is a question that we are asked a lot and suppliers providing BSL Interpreting Services will most often charge a 3-hour minimum fee. This is because it is standard practice in this Industry for Sign Language interpreters to charge either a 3-hour minimum or a half day fee. If an Interpreter had a two-hour […]

Continue Reading...
17 signs in British Sign Language that you can use at University

by Victoria Williams on October 16, 2020 in Universities and Assessors

As you will be welcoming deaf students to University – whether that be face to face on campus or on video, we thought it would help if we shared with you some British Sign Language signs that you can use to aid communication. We hope you find this useful and if there are any other […]

Continue Reading...
What is Access to Work?

by Victoria Williams on October 13, 2020 in Businesses

Access to Work is a Government scheme that funds any necessary adjustments in the workplace to make it accessible for disabled employees. It can fund: aid and equipment in your workplace adapting equipment to make it easier for you to use money towards any extra travel costs to and from work if you can’t use […]

Continue Reading...
Why is it important to inform the supplier quickly?

by Victoria Williams on October 8, 2020 in Universities and Assessors

Challenging times right now, right?  Especially for those who are off to University this Academic year. This week, we wanted to talk about one of the things that makes a real difference for deaf students getting support nice and early. Inform the Suppliers Now before we start, we are aware that as Assessors, you are […]

Continue Reading...
Feeling isolated and lonely and misunderstood…

by Victoria Williams on October 8, 2020 in Businesses

“I felt so left out sometimes even though I know they don’t mean it.” This is the heart-breaking headline from a recent article in The Mirror including diary entries from an 11-year old deaf girl, Lily Murray from Cumbria. Being the only deaf child in the class can be really hard and can leave someone […]

Continue Reading...
PART 4: The Deaf Customer Experience – Training

by Victoria Williams on October 8, 2020 in Businesses

Today is the final instalment of our 4-part blog series on delivering optimal customer experience as part of the deaf customer journey and in particular with regards to wearing face coverings. In this article we will be focusing on training:  Now that you have taken a look at your deaf customer journey, decided upon which […]

Continue Reading...
PART 3: The Deaf Customer Experience – Communication

by Victoria Williams on September 30, 2020 in Businesses

In the third part of our four part blog series, now is time to move onto a really crucial area – COMMUNICATION! We have taken a look at Understanding your deaf customer journey. Last week focused on some of the solutions available. If you are considering putting some of these in place (and we hope […]

Continue Reading...
Welcome back video for deaf University students in BSL

by Victoria Williams on September 30, 2020 in Universities and Assessors

This week we wanted to share with you an excellent example of welcoming back deaf students.  The University of Edinburgh has released a welcome back video for deaf university students in BSL of what to expect when returning to University and also the changes that will be made in the setting due to COVID. Original video […]

Continue Reading...
What is a Specialist Support Professional (SSP)?

by Victoria Williams on September 29, 2020 in Universities and Assessors

Specialist Support Professionals are usually recommended when assessing Deaf students. This professional works in a tailored way to support the individual’s needs and their personal learning style. This is what an SSP will work with the deaf student on: Planning workload. Structuring assignments. Support access to research sources. Support preparation for assignments. Proof reading and […]

Continue Reading...
Lockdown Story 1
Interpreter Lockdown Stories #1

by Victoria Williams on September 29, 2020 in Sign Language Interpreters

What has been apparent throughout this Pandemic, is that as individuals although we have all gone through this together.  We have all had very different experiences. We have a series of 4 Interpreter Lockdown stories to share with you. As a profession, we have been connected throughout this experience and we hope that as you […]

Continue Reading...
The way terptree gives back

by Victoria Williams on September 22, 2020 in Businesses

Our mission of changing the world for deaf people gives us great purpose and in that a philosophy of giving. Sharing our expertise to help make these changes and supporting a variety of projects where we can further our impact. One of the ways that we do this is by partnering with B1G1, a global […]

Continue Reading...
Questions to Ask University Applicants
3 + 1 Main Questions from a Deaf University Applicant

by Victoria Williams on September 22, 2020 in Universities and Assessors

As we get nearer to the start of this new Academic year and the return to University comes closer.  It will be a very different experience for both existing and new students.  This article will take you through the 3 Main Questions from a Deaf University Applicant. What will happen this Academic year due to the […]

Continue Reading...
PART 2: The Deaf Customer Experience – Solutions

by Victoria Williams on September 21, 2020 in Businesses

Last week we started our 4-part series on Understanding your deaf customer journey. Now that you have identified those sticking points within the customer journey, the next stage is finding solutions based on your business model and how you interact with your customers. To kick off, here are a number of simple things that can […]

Continue Reading...
#WhereIsTheInterpreter
Join the #Where Is The Interpreter Campaign!

by Victoria Williams on September 16, 2020 in Deaf People

You may have seen via social media platforms, the #WhereIsTheInterpreter campaign has been gaining some real momentum over the past couple of months. The campaign leads have been posting regular reminders onto social media platforms to ensure that the campaign continues gaining strength. The next major thing on the horizon is the government’s plan to […]

Continue Reading...
terptree TV Episode #8: Time and Space in Alicante
terptree TV Episode # 23: Making a difference to your customers

by Victoria Williams on September 15, 2020 in terptree TV

This week focused entirely on what we can do individually to make a difference, and the impact that this will have on our customers. Victoria shares some examples from businesses who are doing this really well at the moment. Stay safe. PS: Sorry about the wobbling. That’s what happens when your children hold the camera […]

Continue Reading...
PART 1: Understanding Your Deaf Customer Journey

by Victoria Williams on September 15, 2020 in Businesses

This weeks blog is the first in a four part series starting with Understanding your Deaf Customer Journey, which will help you deliver optimal customer experience to deaf customers whilst wearing face masks. Understanding your deaf customer journey We know that customers have a higher level of loyalty when provided with high levels of customer […]

Continue Reading...
Questions to ask Suppliers to support deaf students

by Victoria Williams on September 15, 2020 in Universities and Assessors

We wanted to give you an idea of the types of things you should be looking for in a Supplier.  This post offers some suggestions on questions to ask Suppliers to support deaf students, and will mean that you can make the best possible choice for the student. You want to have an understanding of […]

Continue Reading...
Deaf Student’s concerns over face coverings at University

by Victoria Williams on September 15, 2020 in Universities and Assessors

Deaf students are returning to University with some concerns this month and next.  There are concerns about wearing face coverings and about returning to University face to face. This article will discuss deaf student’s concerns over face coverings at University; and give you some guidance about how to best support deaf students at this time. […]

Continue Reading...
17 great signs in British Sign Language to use during DSA assessments

by Victoria Williams on September 13, 2020 in Universities and Assessors

Whilst you are still assessing students for Disabled Students Allowance, we wanted to share with you 17 great signs to use during in your assessment of deaf students. We hope you find this useful and if there are any other signs you would like to know, get in touch!   For more information about supporting […]

Continue Reading...