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“I trained and registered as a Sign Language Interpreter (RSLI) and graduated in 2005 from the SLI course with UCLAN. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”
terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees – this business’s ambition has grown substantially since its beginnings of providing Sign Language Interpreting Services.
With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.
terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.
Sarah Bryers from Target PR describes clearly the journey the Victoria and terptree has taken – “She could make a difference to the way that the deaf community experience the world, helping to make it fairer and more accessible. Not just by interpreting, but by taking her team’s insight, expertise and experience out to institutions and employers, and helping society to change. Practical steps, achievable improvements, making her own contribution and helping others to contribute too.”
And to the question that everyone asks – why did Victoria decide to work with deaf people?
Victoria started learning British Sign Language (BSL) at the age of 13, when her cousin Max was diagnosed as profoundly Deaf. The moment she started signing and became involved in the Deaf community, going to deaf clubs and volunteering at various charity events, she could see the affinity that she had within the community, feeling a real sense of belonging that she had not experienced before.
Max is always at the heart of what terptree does. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for Victoria to truly make the world a place where deaf people can exist equally to hearing people.
Victoria’s strong connection with the deaf community brings understanding of the real issues that are faced, and it is Victoria’s wealth of knowledge and experience that enables terptree to help implement the real-time solutions to make these changes happen.
terptree funds and launches a deaf education video project titled “I am me” with Deaf Parents Deaf Children featuring
Ran the first People, Power and Parliament event with the Houses of Parliaments to enable the deaf community to lobby and campaign for important issue
terptree donated Sign Language Interpreter Training to developing countries
Published in NEWSLI
Started working with the Houses of Parliament Community Outreach and Engagement team
Shortlisted for the Tayabali Tomlin Social Responsibility Award
Victoria appears on BBC South Today on a feature discussing deaf peoples lack of access to subtitles at the cinema
terptree works with the Royal Albert Hall to run the first ever Relaxed Prom
terptree published in the British Deaf News
terptree launches its Podcast
Featured in the South East Business Magazine on ‘Why Business Need Make Themselves More Accessible to Deaf People’
Joined B1G1
Winner of the Entrepreneur of the month award with Entrepreneurs Circle
Shortlisted for the National Women in Business Awards
West Berkshire Business Awards Small Business Award winner
terptree celebrates its 10th year in business!
terptree were the first in the UK to launch a series of Online Training Sessions aimed to improving access to interpreter education for Sign Language Interpreters and other Communication Professionals
Victoria attended the House of Commons to raise issues about deaf people’s access
Victoria presented at Young Enterprise Awards on the key elements of business
Victoria interpreted for Prime Minister, David Cameron
terptree ran its first event for Sign Language Interpreters and other Communication Professionals
Worked with the National Army Museum on their Unseen Enemy exhibition to make it fully accessible in British Sign Language throughout
Featured in the Slough Observer for Award win
Small Business Sunday winners and Victoria met Theo Paphitis
Victoria represented terptree at Westminster Abbey a service to mark the 40th anniversary of the coming into effect of the chronically sick and disabled persons ACT (1970
Prize giving at St Gabriels School in Newbury
Victoria presented at local Colleges to support students in business
terptree were featured on BBC Radio Berkshire
First signed carol concert in Newbury raising money for National Deaf Children’s Society
Victoria presented at ‘What’s Stopping you?’ event with Business Link – one-day women’s start up business days
Victoria presented at local Colleges to support students in business
terptree ran a range of events over Deaf Awareness Week in local schools
Victoria involved in Young Enterprise scheme activities
Ran events over Deaf Awareness Week to educate people about how to communicate with deaf people
Launched terptree online – our online booking system for British Sign Language Interpreting Services
Published in NEWSLI, - magazine for the Association of Sign Language Interpreters
terptree created terptree online – our online booking system for British Sign Language Interpreting Services to deal with the growing needs of the business
Published in NEWSLI, Magazine for the Association of Sign Language Interpreters
Victoria interpreted for two deaf participants at Great Wall of China Trek and to Poland for Playback Theatre presentation from University of Readin
terptree was founded
Here is the team that makes all the magic happen!
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Melanie is a part of our finance team here at terptree for a number of years.When she started working in accounts, something just clicked and she is still passionate about...
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Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly become involved in the Deaf Community...
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Emma joined the terptree team after working over 8 years as a Sales Administrator for BMW and previous to that joined the software support team at a computer systems company...
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The main reason I recommend terptree, is their ‘why’. Most businesses have commercial answers to the questions of ‘why’ they exist and ‘why’ they do what they do. terptree’s answers are deeply personal and their passion and dedication to helping deaf people is clearly seen in their actions. We have developed trust and understanding and for these reasons we foresee working with terptree for the long-term future
Hearing Dogs for deaf people |
Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.
Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.
This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.
Royal Albert Hall | Flo Shroeder
terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.
University of sussex |
Laura told us that because of the benefit the service terptree provides, she sees that they will continue to provide interpreting support to RBLI. “Using terptree helps us engage with our customers if they have communication support needs.
ROYAL BRITISH LEGION INDUSTRIES | Laura
I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.
We heard about terptree through a friend and they only had positive things to say, so we decided to use their service
Comic Con | Joanna Waszczuk
Alasdair told us that he would happily recommend terptree because of the working relationship that has been very quickly established. “We are a small team of seven and have to use commercial suppliers to support our work. We are completely impartial and independent of any political party, and it is vital for us to work with a trusted partner who can give us access to a wider audience. What’s great is that terptree bring a wider social and community dimension to the party, and this is key for us in the work we are doing, and plan to do. to increase engagement with Parliament.”
Houses of Parliament | Alasdair
Firstly, just do it. I would absolutely recommend terptree as they are always reliable, have a wide pool of strong Sign Language Interpreters, which we often call upon at short notice and they are all friendly and easy to work with.
Shakespeares Globe | David Bellwood
Victoria ran face to face deaf awareness training to all of the managers and partners of the farm shop and café at Leckford Estate. This was ran over two nights so that everyone could take part. Before the training was held, some people were apprehensive and some thought they already knew enough. However, at the end of it, everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike
Waitrose Farm |
