“I trained and registered as a Sign Language Interpreter (RSLI) and graduated in 2005 from the SLI course with UCLAN. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”
terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees – this business’s ambition has grown substantially since its beginnings of providing Sign Language Interpreting Services.
With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.
terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.
Sarah Bryers from Target PR describes clearly the journey the Victoria and terptree has taken – “She could make a difference to the way that the deaf community experience the world, helping to make it fairer and more accessible. Not just by interpreting, but by taking her team’s insight, expertise and experience out to institutions and employers, and helping society to change. Practical steps, achievable improvements, making her own contribution and helping others to contribute too.”
And to the question that everyone asks – why did Victoria decide to work with deaf people?
Victoria started learning British Sign Language (BSL) at the age of 13, when her cousin Max was diagnosed as profoundly Deaf. The moment she started signing and became involved in the Deaf community, going to deaf clubs and volunteering at various charity events, she could see the affinity that she had within the community, feeling a real sense of belonging that she had not experienced before.
Max is always at the heart of what terptree does. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for Victoria to truly make the world a place where deaf people can exist equally to hearing people.
Victoria’s strong connection with the deaf community brings understanding of the real issues that are faced, and it is Victoria’s wealth of knowledge and experience that enables terptree to help implement the real-time solutions to make these changes happen.
Here is the team that makes all the magic happen!
Emma joined the terptree team after working over 8 years as a Sales Administrator for BMW and previous to that joined the software support team at a computer systems company...
Melanie is a part of our finance team here at terptree for a number of years.When she started working in accounts, something just clicked and she is still passionate about...
Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly become involved in the Deaf Community...
We contacted terptree for a signer to help us out at a Parents Evening. They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.
We were very happy with the quick prompt service that we received from terptree. They liaised well between us and the signer. Thank you, we will certainly use terptree again.
Kennet School, Thatcham |
Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.
We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.
Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.
There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.
We highly recommend terptree to anyone needing more than an average BSL interpreter!
Sky Productions (BSkyB) |
“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.
I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”
Middlesex University | Sharon Rankin
“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”
“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.
They could interact and enjoy the experience just like everyone else.
“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”
Comic Con | Joanna Waszczuk
We were introduced to Terptree by a student; our Disability Advisor then researched the company and assessed our requirements in line with DSA.
The student successfully graduated after receiving the support. We would engage in their services again if we need to in the future and recommend them to others. It’s also great to have a partnership with a company as reputable as terptree!
In addition to the service provided to the student, the administration of the whole procedure was easy and straightforward! They were extremely responsive, timely and helpful.
University of South Wales |
“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support
MOOG | Nicole Rowland
“By working with terptree, we have managed to establish consistent Sign Language Interpreting support of two to three days a week, every week. This is really important, as we can give our deaf staff members support at team information board meetings. The interpreters are also available if our staff members have complex queries they want to discuss or if they are attending 1:1 meetings.”
“Having terptree’s support has enabled high quality communication between our deaf and hearing staff, meaning that our deaf staff members are able to meet their objectives and reach the highest performance level. When there is better communication, there is better staff performance.
HM Courts & Tribunals Services |
“Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.
This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.”
“As this was the first time we had carried out such a project, there was a steep learning curve for everyone involved.
Under Victoria’s expert guidance, we worked through each of the different phases of the customer journey and terptree definitely exceeded our expectations of the support we had commissioned for the prom”.
“Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.
To receive access to deaf awareness tips in the lead up to the event really supported our team in communicating with deaf Prom-goers and the feedback that terptree shared with us was really useful too!”.
Royal Albert Hall | Flo Shroeder