“I trained and registered as a Sign Language Interpreter (RSLI) in 2005. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”
terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees.
terptree’s ambitions have grown substantially, since starting out providing Sign Language Interpreting Services.
With a mission to create an inclusive world for deaf people, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf employee and customer experience.
“I started learning British Sign Language (BSL) at the age of 13, when my cousin Max was diagnosed as profoundly Deaf.
The moment I started signing and became involved in the Deaf community; going to deaf clubs and volunteering at various charity events, I immediately felt a part of the community.
Max is always at the heart of what we do at terptree. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for me and our team. We truly care about about creating a world in which deaf people can exist equally to hearing people.
My strong connection with the deaf community brings a real understanding of the issues that are faced.
This knowledge and experience enables us at terptree to help implement the unique but simple solutions to make real change happen.”
Meet Team terptree!
The people that make the magic happen!
Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.
Erin joins us from the one and only Amazon! Where she was Area Operations Manager, working on the largest print on demand facility in the world! If anyone can help take terptree to the next level it’s definitely Erin!
Caroline brings 20 years of experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions.
Sarah is the newest member of the terptree team and joins us from a customer service and admin background.
Sam brings to terptree 20 years of experience from learning BSL and 15 years Interpreting experience. She joined team terptree as a Customer & Bookings Coordinator and has since moved into a role working with businesses to improve their DCX and DEX experiences. This is a great role for Sam as she’s so passionate about inclusion for all and helping terptree in their mission to change the world for Deaf people.
Siân joined terptree in spring 2022 and has several years of marketing and public relations experience. She believes that what terptree does is very special and is really excited to be involved and make a difference to the deaf community.
Jo has spent over 20 years working in a customer service environment. She is dedicated to providing the best possible service to our customers.
Aneta has brought the experience of over 20 years of working in the deaf community. She is passionate about creating Social Media content and engaging with the deaf community.