How terptree started...

Victoria Williams
Founder & CEO terptree

 

 

 

“I trained and registered as a Sign Language Interpreter (RSLI) in 2005. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”

terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees.

terptree’s ambitions have grown substantially, since starting out providing Sign Language Interpreting Services.

With a mission to create an inclusive world for deaf people, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf employee and customer experience.

And the question that everyone asks...

why did Victoria decide to work with deaf people?

Here is the reason...

“I started learning British Sign Language (BSL) at the age of 13, when my cousin Max was diagnosed as profoundly Deaf.

The moment I started signing and became involved in the Deaf community; going to deaf clubs and volunteering at various charity events, I immediately felt a part of the community.

Max is always at the heart of what we do at terptree. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for me and our team.  We truly care about about creating a world in which deaf people can exist equally to hearing people. 

My strong connection with the deaf community brings a real understanding of the issues that are faced.

This knowledge and experience enables us at terptree to help implement the unique but simple solutions to make real change happen.”

Our

Values

Our Inspiring

Team

Meet Team terptree!

The people that make the magic happen!

Victoria Williams

Founder and CEO

Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.

Rob Clements

Operations Manager

Drawn to terptree’s mission to change the world for deaf people, Rob joined in March 2020. Prior to this Rob worked primarily within financial services and for a range of B2B sector companies , with principal responsibility for improving the efficiency and effectiveness of the teams that he led.

Caroline Simmonds

Customer and Bookings
Co-ordinator

Caroline brings 20 years of experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions.

Jo Newton

Executive Assistant

Jo has spent over 20 years working in a customer service environment. She is dedicated to providing the best possible service to our customers.

Charlotte Mitchell

Senior Marketing Executive

Charlotte joined terptree in Summer 2020.  She brings over 10 years of marketing and public relations experience to terptree.  She believes that terptree is something very special and is really excited to be involved, and make a difference to the deaf community.

 

Melanie Fenemore

Finance Manager

Melanie is a well-established member of our finance team.  When she started working in accounts, something just clicked and she is still passionate about it over 15 years later.


A look into our

History

2006
terptree was founded
2006
Victoria interpreted for two deaf participants at Great Wall of China Trek and to Poland for Playback Theatre presentation from University of Reading
2007
terptree created terptree online. Our online booking system for British Sign Language Interpreting Services to deal with the growing needs of the business
2008
Published in NEWSLI, - magazine for the Association of Sign Language Interpreters
2008
Since 2008 terptree has been actively involved in Deaf Awareness Week.
2008
Launched terptree online – our online booking system for British Sign Language Interpreting Services
2009
First signed carol concert in Newbury raising money for National Deaf Children’s Society
2009
terptree ran a range of events over Deaf Awareness Week in local schools
2010
Victoria presented at local Colleges to support students in business
2011
Victoria represented terptree at Westminster Abbey in a service to mark 40 years of the Chronically Sick and Disabled Persons Act (1970)
2013
Small Business Sunday Winners! Victoria met Theo Paphitis
2013
terptree ran its first event for Sign Language Interpreters and other Communication Professionals
2013
Worked with the National Army Museum on their Unseen Enemy exhibition to make it fully accessible in British Sign Language throughout.
2014
Victoria Interpreted for Prime Minister David Cameron.
2014
Victoria attended the House of Parliament to raise issues about deaf people’s access
2014
terptree were the first in the UK to launch a series of Online Training Sessions aimed to improving access to interpreter education for Sign Language Interpreters and other Communication Professionals
2016
terptree celebrates 10 years in business!
2016
- West Berkshire Business Awards Small Business Award winner
2016
Shortlisted for the National Women in Business Awards
2016
Winner of the Entrepreneur of the month award with Entrepreneurs Circle
2016
terptree joined B1G1 - Business for Good
2016
Launched the terptree "Changing the World For Deaf People" Podcast
2017
terptree works with the Royal Albert Hall to run the first ever Relaxed Prom
2017
Shortlisted for the Tayabali Tomlin Social Responsibility Award
2017
Started working with the Houses of Parliament Community Outreach and Engagement team
2017
terptree donated Sign Language Interpreter Training to developing countries
2018
Ran the first People, Power and Parliament event with the Houses of Parliaments to enable the deaf community to lobby and campaign for important issue
2018
terptree funds and launches a deaf education video project titled “I am me” featuring Deaf Parents and Deaf Children
2019
Presented to the entire giffgaff team at Universigaff
2019
Produced and released a training film about serving deaf customers for British Airways.
2020
Worked with Legal & General to audit their Deaf Customer Journey
2020
Victoria was selected as a finalist in the National Entrepreneur Awards!
2020
Delivered live online training on Remote Interpreting to 300 Sign Language Interpreters during Covid-19 to prepare them for these new working conditions.
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