“I trained and registered as a Sign Language Interpreter (RSLI) in 2005. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”
terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees.
terptree’s ambitions have grown substantially, since starting out providing Sign Language Interpreting Services.
With a mission to create an inclusive world for deaf people, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf employee and customer experience.
“I started learning British Sign Language (BSL) at the age of 13, when my cousin Max was diagnosed as profoundly Deaf.
The moment I started signing and became involved in the Deaf community; going to deaf clubs and volunteering at various charity events, I immediately felt a part of the community.
Max is always at the heart of what we do at terptree. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for me and our team. We truly care about about creating a world in which deaf people can exist equally to hearing people.
My strong connection with the deaf community brings a real understanding of the issues that are faced.
This knowledge and experience enables us at terptree to help implement the unique but simple solutions to make real change happen.”
Meet Team terptree!
The people that make the magic happen!
Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly became involved in the Deaf Community and could see the affinity with the community and had a real sense of belonging.
Drawn to terptree’s mission to change the world for deaf people, Rob joined in March 2020. Prior to this Rob worked primarily within financial services and for a range of B2B sector companies , with principal responsibility for improving the efficiency and effectiveness of the teams that he led.
Caroline brings 20 years of experience in customer service and previously a Service Delivery Manager for The AA. Caroline is passionate about customer experience and has been awarded Institute of Customer Service awards in Communication and Solutions.
Jo has spent over 20 years working in a customer service environment. She is dedicated to providing the best possible service to our customers.
Charlotte joined terptree in Summer 2020. She brings over 10 years of marketing and public relations experience to terptree. She believes that terptree is something very special and is really excited to be involved, and make a difference to the deaf community.
Melanie is a well-established member of our finance team. When she started working in accounts, something just clicked and she is still passionate about it over 15 years later.