There are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.
Get it right and rewards are significant both in terms of:
Getting this wrong can have catastrophic consequences especially nowadays with social media.
We work with businesses to look at their learning outcomes for team members and the strategic direction and create bespoke training modules that will fit within these to ensure staff are given high quality training that helps them provide a world class deaf customer experience.
This ensures that there is a consistent approach, building and maintaining levels of deaf awareness across the business, as well as relevant activities to attract and retain deaf customers.
Our Sign Language Interpreting Services are the foundation our business was built on.
We provide face-to-face deaf awareness training for teams of people. Whether it be that you have a deaf member of the team newly joining, or you would like to know how to
This is where we undertake a full and detailed audit of a business to look at how they are serving deaf customers. We work with our customer to take a look at the current practice
We work with key members of teams to focus on identified projects. It could be that the business is looking to ensure consistency in deaf customer experience across the business
there are 11 million people who are deaf or have a hearing loss in the UK and the truth is they are massively underserved by most businesses retailers and organisations.
The service has been absolutely brilliant! I think terptree is a great service for deaf people and I would like to thank all of the Notetakers who have worked with me. Thank you for all the extra miles you’ve gone it’s been very appreciated! I shall be recommending your agency when I transfer to my next University!
Deaf Student, Diploma in Art and Design |
Just want to say thank you so much for the interpreters provided through terptree this year.
It has been fantastic working with terptree, if I did not understand words or meanings in the lecture – the interpreters explained them to me which I really appreciated. Looking forward to working with them again in the next term.
Deaf student, Early Childhood Studies |
University of South Wales |
We contacted terptree for a signer to help us out at a Parents Evening. They quickly found someone in the local area that was happy to come out in the evening to sign and accompany a parent around the hall translating their child’s progress.
We were very happy with the quick prompt service that we received from terptree. They liaised well between us and the signer. Thank you, we will certainly use terptree again.
Kennet School, Thatcham |
Sky Productions inherited terptree as a ‘recommended company’ from previous colleagues and managers. But we are more than happy to continue relationships with them.
We use both technical and colloquial terms, so it’s so beneficial to be able to use a BSL Interpreter provider that understand these, and the interpreters from terptree can do so.
Using terptree has enabled us to have a more personal relationship with our deaf team member that is more than just the written word in emails and text messages. It means we can communicate on a broader level, so it’s beneficial to both her and us.
There is improved understanding and a better rapport. We can also provide a more effective ‘person to person’ staff training process and address any issues in an appropriate manner and environment.
We highly recommend terptree to anyone needing more than an average BSL interpreter!
Sky Productions (BSkyB) |
“It is because of the services we can offer through terptree that deaf students are actually able to come here.They have the ability to access all their classes and attend appointments.And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.
I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.They are an exceptional organisation.”
Middlesex University | Sharon Rankin
“We heard about terptree through word of mouth from a friend and they only had positive things to say, so we decided to use their service.”
“We needed to provide interpreters to expand accessibility as much as possible in one of the theatres at Comic-Con so that deaf people could participate and interact with the panels.
They could interact and enjoy the experience just like everyone else.
“I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.”
Comic Con | Joanna Waszczuk
“We use terptree to provide support for a deaf member of staff at our quarterly meetings. All of the staff are a joy to deal with and we always get the highest quality interpreters. We would not consider going anywhere else for our interpreting support
MOOG | Nicole Rowland