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Founder, Victoria Williams

Victoria Williams, Founder
how terptree started:

“I trained and registered as a Sign Language Interpreter (RSLI) and graduated in 2005 from the SLI course with UCLAN. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”

terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees – this business’s ambition has grown substantially since its beginnings of providing Sign Language Interpreting Services.

With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.

terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.

Sarah Bryers from Target PR describes clearly the journey the Victoria and terptree has taken – “She could make a difference to the way that the deaf community experience the world, helping to make it fairer and more accessible. Not just by interpreting, but by taking her team’s insight, expertise and experience out to institutions and employers, and helping society to change. Practical steps, achievable improvements, making her own contribution and helping others to contribute too.”

And to the question that everyone asks – why did Victoria decide to work with deaf people?

Well here is the reason:

Our reason

Victoria started learning British Sign Language (BSL) at the age of 13, when her cousin Max was diagnosed as profoundly Deaf. The moment she started signing and became involved in the Deaf community, going to deaf clubs and volunteering at various charity events, she could see the affinity that she had within the community, feeling a real sense of belonging that she had not experienced before.

Max is always at the heart of what terptree does. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for Victoria to truly make the world a place where deaf people can exist equally to hearing people.

Victoria’s strong connection with the deaf community brings understanding of the real issues that are faced, and it is Victoria’s wealth of knowledge and experience that enables terptree to help implement the real-time solutions to make these changes happen.

A look into
Our History

  • 2018

    terptree funds and launches a deaf education video project titled “I am me” with Deaf Parents Deaf Children featuring

  • 2018

    Ran the first People, Power and Parliament event with the Houses of Parliaments to enable the deaf community to lobby and campaign for important issue

  • 2017

    terptree donated Sign Language Interpreter Training to developing countries

  • 2017

    Published in NEWSLI

  • 2017

    Started working with the Houses of Parliament Community Outreach and Engagement team

  • 2017

    Shortlisted for the Tayabali Tomlin Social Responsibility Award

  • 2017

    Victoria appears on BBC South Today on a feature discussing deaf peoples lack of access to subtitles at the cinema

  • 2017

    terptree works with the Royal Albert Hall to run the first ever Relaxed Prom

  • 2016

    terptree published in the British Deaf News

  • 2016

    terptree launches its Podcast

  • 2016

    Featured in the South East Business Magazine on ‘Why Business Need Make Themselves More Accessible to Deaf People’

  • 2016

    Joined B1G1

  • 2016

    Winner of the Entrepreneur of the month award with Entrepreneurs Circle

  • 2016

    Shortlisted for the National Women in Business Awards

  • 2016

    West Berkshire Business Awards Small Business Award winner

  • 2016

    terptree celebrates its 10th year in business!

  • 2014

    terptree were the first in the UK to launch a series of Online Training Sessions aimed to improving access to interpreter education for Sign Language Interpreters and other Communication Professionals

  • 2014

    Victoria attended the House of Commons to raise issues about deaf people’s access

  • 2014

    Victoria presented at Young Enterprise Awards on the key elements of business

  • 2014

    Victoria interpreted for Prime Minister, David Cameron

  • 2013

    terptree ran its first event for Sign Language Interpreters and other Communication Professionals

  • 2013

    Worked with the National Army Museum on their Unseen Enemy exhibition to make it fully accessible in British Sign Language throughout

  • 2013

    Featured in the Slough Observer for Award win

  • 2013

    Small Business Sunday winners and Victoria met Theo Paphitis

  • 2011

    Victoria represented terptree at Westminster Abbey a service to mark the 40th anniversary of the coming into effect of the chronically sick and disabled persons ACT (1970

  • 2011

    Prize giving at St Gabriels School in Newbury

  • 2010

    Victoria presented at local Colleges to support students in business

  • 2009

    terptree were featured on BBC Radio Berkshire

  • 2009

    First signed carol concert in Newbury raising money for National Deaf Children’s Society

  • 2009

    Victoria presented at ‘What’s Stopping you?’ event with Business Link – one-day women’s start up business days

  • 2009

    Victoria presented at local Colleges to support students in business

  • 2009

    terptree ran a range of events over Deaf Awareness Week in local schools

  • 2009

    Victoria involved in Young Enterprise scheme activities

  • 2008

    Ran events over Deaf Awareness Week to educate people about how to communicate with deaf people

  • 2008

    Launched terptree online – our online booking system for British Sign Language Interpreting Services

  • 2008

    Published in NEWSLI, - magazine for the Association of Sign Language Interpreters

  • 2007

    terptree created terptree online – our online booking system for British Sign Language Interpreting Services to deal with the growing needs of the business

  • 2006

    Published in NEWSLI, Magazine for the Association of Sign Language Interpreters

  • 2006

    Victoria interpreted for two deaf participants at Great Wall of China Trek and to Poland for Playback Theatre presentation from University of Readin

  • 2006

    terptree was founded

Our history

Our inspiring
TEAM

Here is the team that makes all the magic happen!

Emma Price

Emma Price
Manager

Emma joined the terptree team after working over 8 years as a Sales Administrator for BMW and previous to that joined the software support team at a computer systems company...

Melanie Fenemore

Melanie Fenemore
Finance Manager

Melanie is a part of our finance team here at terptree for a number of years.When she started working in accounts, something just clicked and she is still passionate about...

Victoria Williams

Victoria Williams
Founder & CEO

Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly become involved in the Deaf Community...

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RBLI

Laura told us that because of the benefit the service terptree provides, she sees that they will continue to provide interpreting support to RBLI. “Using terptree helps us engage with our customers if they have communication support needs.

ROYAL BRITISH LEGION INDUSTRIES | Laura

It is because of the services we can offer through terptree that deaf students are actually able to come here.  They have the ability to access all their classes and attend appointments.  And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.

I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service.  They are an exceptional organisation.

Middlesex University | Sharon Rankin

Victoria ran face to face deaf awareness training to all of the managers and partners of the farm shop and café at Leckford Estate. This was ran over two nights so that everyone could take part. Before the training was held, some people were apprehensive and some thought they already knew enough. However, at the end of it, everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike

Waitrose Farm |

houses of parliament

Alasdair told us that he would happily recommend terptree because of the working relationship that has been very quickly established. “We are a small team of seven and have to use commercial suppliers to support our work. We are completely impartial and independent of any political party, and it is vital for us to work with a trusted partner who can give us access to a wider audience. What’s great is that terptree bring a wider social and community dimension to the party, and this is key for us in the work we are doing, and plan to do. to increase engagement with Parliament.”

Houses of Parliament | Alasdair

Comic Con

I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.

We heard about terptree through a friend and they only had positive things to say, so we decided to use their service

Comic Con | Joanna Waszczuk

US Sussex

terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.

University of sussex |

I would absolutely recommend terptree! Every member of staff that I have spoken to are professional and helpful. We want to do the right thing by our employees, to ensure that they are looked after and comfortable at work. Having terptree providing support at these meetings means we can ensure this is happening

MOOG | Nicole Rowland

Shakespeares Globe

Firstly, just do it. I would absolutely recommend terptree as they are always reliable, have a wide pool of strong Sign Language Interpreters, which we often call upon at short notice and they are all friendly and easy to work with.

Shakespeares Globe | David Bellwood

We're proud to say we work with...

Hearing dogs for deaf people
HM Courts and Tribunals service
Middlesex University
Royal Albert Hall
Houses of parliament
University of Sussex
Shakespeares Globe
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