“I trained and registered as a Sign Language Interpreter (RSLI) and graduated in 2005 from the SLI course with UCLAN. One year on, almost to the day – I felt like I had achieved my big goal but was still not quite satisfied with the impact that I had made. I still found myself frustrated at the lack of ethically run Interpreting Agencies.”
terptree was officially born! ‘terp’ short for Interpreter and ‘tree’ just because Victoria loves trees – this business’s ambition has grown substantially since its beginnings of providing Sign Language Interpreting Services.
With a mission to Change the World for Deaf People, terptree supports some of the largest global brands and public services affecting change by creating a world class deaf customer experience.
terptree is a multi award winning business full of deeply passionate people who care about creating social change and truly educating and empowering deaf and hearing people.
Sarah Bryers from Target PR describes clearly the journey the Victoria and terptree has taken – “She could make a difference to the way that the deaf community experience the world, helping to make it fairer and more accessible. Not just by interpreting, but by taking her team’s insight, expertise and experience out to institutions and employers, and helping society to change. Practical steps, achievable improvements, making her own contribution and helping others to contribute too.”
And to the question that everyone asks – why did Victoria decide to work with deaf people?
Victoria started learning British Sign Language (BSL) at the age of 13, when her cousin Max was diagnosed as profoundly Deaf. The moment she started signing and became involved in the Deaf community, going to deaf clubs and volunteering at various charity events, she could see the affinity that she had within the community, feeling a real sense of belonging that she had not experienced before.
Max is always at the heart of what terptree does. The daily barriers that he faces accessing the world acts as a deep-rooted motivation for Victoria to truly make the world a place where deaf people can exist equally to hearing people.
Victoria’s strong connection with the deaf community brings understanding of the real issues that are faced, and it is Victoria’s wealth of knowledge and experience that enables terptree to help implement the real-time solutions to make these changes happen.
Here is the team that makes all the magic happen!
Emma joined the terptree team after working over 8 years as a Sales Administrator for BMW and previous to that joined the software support team at a computer systems company...
Victoria started learning British Sign Language (BSL) at the age of 13 when her cousin Max was diagnosed as profoundly deaf. She very quickly become involved in the Deaf Community...
Melanie is a part of our finance team here at terptree for a number of years.When she started working in accounts, something just clicked and she is still passionate about...
It is because of the services we can offer through terptree that deaf students are actually able to come here. They have the ability to access all their classes and attend appointments. And that’s integral because if they haven’t got an Interpreter then they can’t access any information and they might not be able to come to University.
I would definitely recommend them; one of the main reasons being is because I do think they offer a professional service. They are an exceptional organisation.
Middlesex University | Sharon Rankin
Firstly, just do it. I would absolutely recommend terptree as they are always reliable, have a wide pool of strong Sign Language Interpreters, which we often call upon at short notice and they are all friendly and easy to work with.
Shakespeares Globe | David Bellwood
I would absolutely recommend terptree. They are very easy to use, from booking through to the delivery at the event. The interpreters were all fantastic and even when some of the panellists tried to trip them up by throwing in rude words they handled it well. We will definitely be using terptree again for our shows next year.
We heard about terptree through a friend and they only had positive things to say, so we decided to use their service
Comic Con | Joanna Waszczuk
Laura told us that because of the benefit the service terptree provides, she sees that they will continue to provide interpreting support to RBLI. “Using terptree helps us engage with our customers if they have communication support needs.
ROYAL BRITISH LEGION INDUSTRIES | Laura
Thank you so much to terptree for working with us on the first ever relaxed Prom event – we were thrilled with the outcome and it seems that the audience were too from the comments we’ve received so far.
Victoria was extremely helpful in working with us, she gave us ideas on things to consider in terms of the whole customer journey.
This included everything from marketing the event to the deaf community, to ensuring the front of house was deaf friendly.
Royal Albert Hall | Flo Shroeder
Victoria ran face to face deaf awareness training to all of the managers and partners of the farm shop and café at Leckford Estate. This was ran over two nights so that everyone could take part. Before the training was held, some people were apprehensive and some thought they already knew enough. However, at the end of it, everyone got something out of it and the whole team obtained tremendous value from the evening. For some it was a gentle push to make them think more in their dealings with deaf customers, for others it gave them the confidence to know that they were equipped with the skills to provide excellent customer service to deaf and hearing customers alike
Waitrose Farm |
The main reason I recommend terptree, is their ‘why’. Most businesses have commercial answers to the questions of ‘why’ they exist and ‘why’ they do what they do. terptree’s answers are deeply personal and their passion and dedication to helping deaf people is clearly seen in their actions. We have developed trust and understanding and for these reasons we foresee working with terptree for the long-term future
Hearing Dogs for deaf people |
terptree has made everything so much easier. I couldn’t believe how easy it was to book the interpreters I needed. I made one phone call to terptree and a few days later the interpreters were booked. I would recommend terptree to anybody who needs to book BSL interpreters. We all know how hard this can be but terptree made this very easy for me.
University of sussex |